Human Factors and Web Development / Edition 2

Human Factors and Web Development / Edition 2

by Julie Ratner
     
 

Due to the ever-changing technological landscape and the global integration of the Internet in schools, libraries, homes, and businesses, the content of this second edition changed significantly. Since many computer users are connected at both home and work, the Web has transformed communication; consumption patterns; and access to business, politicians, and

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Overview

Due to the ever-changing technological landscape and the global integration of the Internet in schools, libraries, homes, and businesses, the content of this second edition changed significantly. Since many computer users are connected at both home and work, the Web has transformed communication; consumption patterns; and access to business, politicians, and neighbors halfway around the world. With numerous books on user-friendly Web sites, the editor's challenge was to deliver a volume with a radically different snapshot of the research being conducted at the beginning of the 21st century.

The chapters in this book provide many answers to critical questions and propose thought-provoking research ideas for the future. Corporate and academic practitioners, as well as their doctoral fellows and graduate students from around the globe contributed their time, expertise, and unique research practices. Together, they collectively provide another comprehensive resource that the growing community of human factors and Web development experts can share. The editor's hope is that this book will inspire leading-edge research on accessible Web applications or other topics in the coming years.

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Product Details

ISBN-13:
9780805842210
Publisher:
Taylor & Francis
Publication date:
08/28/2002
Edition description:
REV
Pages:
352
Product dimensions:
6.10(w) x 8.90(h) x 0.90(d)

Table of Contents

Preface
List of Contributors
Pt. IDigital Strategy: Planning in the 21st Century
1Introduction3
2Universal Usability and the WWW21
3A Cultural Comparison of Website Design From a Usability Engineering Perspective47
Pt. IIAnalyze Phase: Techniques and Processes
4Cost-Justifying Web Usability63
5Web User Interface Development at Oracle: How the Evolution of the Platform Influenced Our Products' Human-Factors Efforts89
6Usability Metrics101
7Learning About the User Experience on the Web With the Phone Usability Method123
Pt. IIIDesign and Evaluation Phases - Research in Ease-of-Use and Innovative Perspectives
8Cognition and the Web: Moving From Theory to Web Design147
9Designing Improving Error Messages for Web Browsers167
10Character Grid: A Simple Repertory Grid Technique for Website Analysis and Evaluation183
11Eye-hand Coordination During Web Browsing207
12Designing Friction-free Experience for E-Commerce Sites225
13Web Support for Context-Sensitive Interaction241
14Scent of the Web265
15Live Help Systems287
16Trust in Cyberspace311
Author Index323
Subject Index330

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