Human Relations: Interpersonal Job-Oriented Skills / Edition 10

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Overview

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on today’s work environment, HUMAN RELATIONS: INTERPERSONAL JOB-ORIENTED SKILLS takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill builders that prepare students for today’s business environment.

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Product Details

  • ISBN-13: 9780135019443
  • Publisher: Prentice Hall
  • Publication date: 6/16/2008
  • Series: Pearson Custom Business Skills Series
  • Edition description: Older Edition
  • Edition number: 10
  • Pages: 432
  • Product dimensions: 8.24 (w) x 10.83 (h) x 0.56 (d)

Meet the Author

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in human relations and business psychology. His research has been reported in Entrepreneur, Psychology Today, the Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is professor emeritus at the College of Business, Rochester Institute of Technology where he has taught organizational behavior, leadership and career management at the Rochester Institute of Technology.
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Table of Contents

1. A Framework for Interpersonal Skill Development

2. Understanding Individual Differences

3. Building Self-Esteem and Self-Confidence

4. Interpersonal Communication

5. Interpersonal Skills for the Digital Age

6. Developing Teamwork Skills

7. Group Problem Solving and Decision Making

8. Cross-Cultural Relations and Diversity

9. Resolving Conflicts with Others

10. Becoming an Effective Leader

11. Motivating Others

12. Helping Others Develop and Grow

13. Positive Political Skills

14. Customer Satisfaction Skills

15. Enhancing Ethical Behavior

16. Stress Management and Personal Productivity

17. Job Search and Career Management Skills

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