Human Relations in Organizations: A Skill-Building Approach / Edition 3

Human Relations in Organizations: A Skill-Building Approach / Edition 3

by Robert N. Lussier
     
 

ISBN-10: 0256162077

ISBN-13: 9780256162073

Pub. Date: 08/28/1995

Publisher: McGraw-Hill Higher Education

Product Details

ISBN-13:
9780256162073
Publisher:
McGraw-Hill Higher Education
Publication date:
08/28/1995
Edition description:
Older Edition
Pages:
576

Table of Contents

PART I BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU 1(96)
Understanding Behavior, Human Relations, and Performance
2(32)
Why Human Relations Skills Are Important
3(3)
Behavior, Human Relations, and Organizational Performance
6(4)
Assessing Your Human Relations Abilities and Skills
10(2)
Developing Human Relations Skills
12(6)
Human Relations: Past, Present, and Future
18(3)
Trends and Challenges in the Field of Human Relations
21(13)
Diversity in Personality, Intelligence, and Perception
34(34)
Personality
36(4)
Personality and Stress
40(5)
Intelligence and Learning Styles
45(6)
Perception
51(3)
Developing Positive First Impressions
54(14)
Diversity in Attitudes, Self-Concept, and Values
68(29)
Attitudes
69(5)
Attitudes and Job Satisfaction
74(6)
Self-Concept
80(5)
Values
85(12)
PART II COMMUNICATION SKILLS: THE FOUNDATION OF HUMAN RELATIONS 97(72)
Interpersonal Communications
98(38)
The Importance of Communication Skills
100(3)
The Communication Process
103(1)
Message Transmission Media
103(4)
Sending Messages
107(3)
Receiving Messages
110(5)
Responding to Messages
115(21)
Organizational Communication
136(33)
Organizational Communication
138(5)
Communication Barriers and How to Overcome Them
143(5)
Situational Communication
148(21)
PART III OTHER SKILLS INFLUENCING BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE 169(114)
Motivation
170(36)
The Importance of Motivation
171(2)
Content Motivation Theories
173(8)
Process Motivation Theories
181(3)
Reinforcement Theory
184(3)
Motivation Techniques
187(7)
Do Motivation Theories Apply Globally?
194(12)
Leadership
206(38)
Leadership
208(1)
Leadership Trait Theory
209(3)
Behavioral Leadership Theories
212(5)
Contingency Leadership Theories
217(5)
Situational Supervision
222(7)
Putting the Leadership Theories Together
229(1)
Substitutes for Leadership
229(2)
Diversity of Global Leadership
231(13)
Transactional Analysis, Assertiveness, and Conflict Resolution
244(39)
Transactional Analysis
246(4)
Assertiveness
250(5)
Conflict Management Styles
255(6)
Resolving Conflicts with the Collaborating Conflict Style
261(5)
Interpersonal Dynamics
266(17)
PART IV TEAM BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE 283(94)
Power, Politics, and Ethics
284(28)
Power
285(5)
Organizational Politics
290(2)
Business Ethics and Politics
292(3)
Vertical Politics
295(3)
Horizontal Politics
298(14)
Teams and Creative Problem Solving and Decision Making
312(32)
The Importance of Teams
314(1)
Types of Groups
315(3)
Problem Solving and Decision-Making Approaches
318(5)
Creative Group Problem Solving and Decision Making
323(3)
Determining When to Use Group Problem Solving and Decision Making
326(18)
Team Dynamics and Leadership
344(33)
Team Dynamics
346(7)
Team Development Stages
353(2)
Leading Teams as a Situational Supervisor
355(5)
Meeting Leadership Skills
360(5)
Putting It All Together
365(12)
PART V ORGANIZATIONAL CHALLENGES 377(110)
Change: Managing Culture, Diversity, Quality, and Climate
378(40)
Why Managing Change Is Important
379(5)
Resistance to Change and How to Overcome It
384(5)
Organizational Culture
389(4)
Organizational Climate
393(2)
Organizational Development
395(5)
The Relationship among Organizational Culture, Climate, and Development
400(18)
Valuing Diversity Globally
418(36)
Prejudice and Discrimination
420(1)
Equal Employment Opportunity and Affirmative Action
421(5)
The Legally Protected and Sexual Harassment
426(5)
Sexism in Organizations
431(5)
Global Diversity
436(3)
Handling Complaints
439(15)
Productivity, Quality, and Participative Management
454(33)
Productivity
455(9)
Quality
464(5)
Participative Management Techniques
469(18)
APPENDIX A Unions 487(4)
PART VI PERSONAL DEVELOPMENT 491(33)
Time and Career Management
492(32)
Time Management
493(13)
Career Management
506(18)
APPENDIX B Applying Human Relations Skills 524(13)
Notes 537(12)
Index 549

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >