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Human Resource Management in the Hospitality Industry [NOOK Book]

Overview

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a ‘process'...
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Human Resource Management in the Hospitality Industry

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Overview

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:

• Selection, appointment and induction
• Training and management development
• Labour turnover
• Employee relations and employment law
• Managing people and customer care
• Business Ethics

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

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Product Details

  • ISBN-13: 9781136397097
  • Publisher: Taylor & Francis
  • Publication date: 8/21/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 8
  • Pages: 384
  • File size: 12 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Michael J Boella is Faculty Fellow at University of Brighton and specialises in teaching human resource management and law. He is also actively involved in the industry as a management consultant and is editor of Croner’s Catering, the reference book for the catering industry.

Steven Goss-Turner is Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton. He is a graduate of Strathclyde University. Before joining the University in 1992, he spent 16 years with the then Trusthouse Forte Hotels, rising to the position of Regional Personnel and Training Director for the London and International Division. His current research and teaching is focussed on employment practices, labour turnover, and human resource strategy in multi-site hospitality companies. He is the author of a number of books and articles, including the book, "Managing People in the Hospitality Industry", published by Croner in 2002.

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Table of Contents

Foreword
Foreword
1 Background to the industry's workforce 3
2 Human resource management 21
3 Job design 39
4 Recruitment 55
5 Selection 73
6 Appointment and induction 94
7 Performance management 107
8 Training 119
9 Management development 131
10 Job evaluation 143
11 Administration of wages and salaries 152
12 Incentives 158
13 Fringe benefits 164
14 Labour turnover and termination of employment 177
15 Employee relations 190
16 Law of employment 204
17 Human resource planning, records and statistics 218
18 Labour costs and productivity 233
19 Organizing human resources 245
20 Managing people 260
21 Managing in an international context 275
22 HRM and multi-site hospitality operations 286
23 Customer care and quality 295
24 Business ethics 315
App. 1 The HCIMA code of conduct 323
App. 2 HCIMA management guide 326
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