Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

by Michael Boella, Steven Goss-Turner
     
 

View All Available Formats & Editions

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a ‘process' approach, it guides the reader through every stage from HR planningSee more details below

Overview

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.

Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:

• Selection, appointment and induction
• Training and management development
• Labour turnover
• Employee relations and employment law
• Managing people and customer care
• Business Ethics

Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Product Details

ISBN-13:
9781136397097
Publisher:
Taylor & Francis
Publication date:
08/21/2012
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
384
File size:
12 MB
Note:
This product may take a few minutes to download.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >