Human Resources Management and Super - With Examination Sheet and Guide / Edition 1

Paperback (Print)
Rent
Rent from BN.com
$12.05
(Save 75%)
Est. Return Date: 03/25/2015
Buy New
Buy New from BN.com
$41.01
Buy Used
Buy Used from BN.com
$31.94
(Save 34%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $2.86
Usually ships in 1-2 business days
(Save 94%)
Other sellers (Paperback)
  • All (14) from $2.86   
  • Used (14) from $2.86   

More About This Textbook

Overview


This particular guide is a brief competency guide which is focused on Human Resources Management and Supervision. Designed to provide trainees with marketable management skills for a career within the Culinary Arts and Foodservice industryThe NRAEF is introducing a new program as part of its strategic focus on recruitment and retention. This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success. NRAEF ManageFirst Program leads to a new credential, ManageFirst Professional (MFP), which is part of our industry career ladder. This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate. Trainees earn a certificate for each exam passed. Packaged with this book, is also a NEW! Exam Prep Guide.
Read More Show Less

Product Details

  • ISBN-13: 9780135072424
  • Publisher: Prentice Hall
  • Publication date: 1/28/2007
  • Edition description: Older Edition
  • Edition number: 1
  • Product dimensions: 8.50 (w) x 10.80 (h) x 0.70 (d)

Table of Contents


Chapter 1 Building a Welcoming Work Environment and Encouraging Diversity

o Overview of Human Resource from a Manager’s Perspective

o Benefits of a Diverse Working Environment

o Avoiding Illegal Discrimination

o Prejudices, Stereotypes, Bias, and Cultural Tendencies

o How Prejudices and Stereotypes Affect the Work Environment

o Promoting Diversity

Chapter 2 Defining Job Descriptions

o What Is a Job Description?

o Related Documents and Terminology

o Function of Job Descriptions

o Analyzing a Job

o Developing Job Descriptions

o Distinguishing between Exempt and Nonexempt Positions

o Maintaining Job Descriptions

Chapter 3 Finding and Recruiting New Employees

o The Recruiting Process

o Forecasting Staffing Needs

o Determining the Skills You Need and What You Can Offer

o Identifying Sources of Potential Employees

o Recruiting from Internal Sources

o Recruiting from External Sources

o Communicating a Job Opening

o Evaluating Recruiting Methods

Chapter 4 Screening Potential Employees

o The Screening Process

o Screening Tools and Techniques

o Avoiding Illegal Discrimination in Screening

o Managing and Evaluating the Initial Application Documents

o Conducting Screening Interviews

o Testing Work Skills and Using Personality Tests

o Planning for Job Interviews

o Conducting Job Interviews

o Conducting Reference Checks

Chapter 5 Hiring and Orientating New Employees

o The Importance of Orientation

o Hiring and Orientation Activities

o Making a Job Offer

o Notifying Unsuccessful Candidates

o Conducting Final Background Checks

o Processing Hiring-Related Documents

o Planning an Orientation

o Managing the Hiring and Orientation Process

o Evaluating an Orientation

Chapter 6 Supervising and Motivating Employees

o Making the Transition to Supervisor

o What Motivates Employees?

o Planning for Success

o Setting the Right Tone

o Communicating Your Message

o Monitoring Employees and Ensuring Standards

o Disciplining Employees

o Motivating Employees on a Daily Basis

o Creating Recognition and Incentive Programs

Chapter 7 Developing Employees

o The Function of Employee Development

o Employee Development Process

o Employee Development Planning Meeting

o Methods of Employee Development

o Creating Development Opportunities

o Organizing a Cross-Training Program

o Coaching Employees

Chapter 8 Training Employees

o Benefits of Training

o Differences between Training and Education

o Forms of Training

o Elements of Good Training

o Industry-Recognized Training

o Five-Step Training Model (ADDIE)

o Retraining Employees

Chapter 9 Managing Shifts to Ensure a Quality Operation

o Setting the Standards of Service and Quality

o Setting Shift Goals

o Planning for Your Shift

o Scheduling Staff

o Using Checklists to Ensure Quality

o Using Opening and Preshift Checklists

o Conducting Preshift Meetings

o Additional Opening Activities

o Using Midshift Checklists

o Using Shift-End and Closing Checklists

o Additional Closing Activities

o Evaluating Shift Performance

o Using Communication Logs

o Coordinating and Communicating During Shift Change

o Conducting Postshift Meetings

o Other Operational Challenges

Chapter 10 Managing Voluntary Terminations

o Using Termination Checklists

o Purpose of Exit Interviews

o Information to Gather

o Exit Interview Methods and Formats

o Conducting Face-to-Face Exit Interviews

o Evaluating Exit Interview Information

o Using Exit Interview Information

Chapter 11 Ensuring a Lawful Workplace

o Impact of Laws on Foodservice Operations

o Providing Safe Food

o Serving Alcohol Responsibly

o Ensuring a Fair Workplace

o Balancing Needs for Food Safety, Employee Rights, and Legal Compliance

o Communicating Workplace Hazards to Employees

o Protecting Younger Workers

o Ensuring Adequate Breaks

o Working with Unions

o Providing Adequate Notice of Closings and Layoffs

o General Guidelines for Complying with Laws

Chapter 12 Ensuring Employee Benefits and Complications

o Basics of Employee Benefit Plans

o Types of Employee Benefits

o Common Voluntary Benefits

o Complying with Retirement and Health Benefit Laws

o Ensuring Mandatory Benefits

o Keeping Current on Benefits and Related Laws

o Ensuring Legal Wages

o Ensuring Accurate Compensation

o Controlling Labor Costs

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)