Today’s hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
I find the Hayes/Ninemeier book, ¿Human Resources Management in the Hospitality Industry,¿ to be an excellent resource for several reasons -- two of which are identified in its title. First, the book is about Human Resources: it presents information critical to develop and implement processes to improve staff members¿ performance. It is not about supervision: activities relating to facilitating the work of (primarily) entry-level staff. As well, it is not a generic book it details the hospitality industry which has nuances that deserve special attention. The book recognizes that many operations are relatively small without human resources specialists and that, even in large properties, line managers make decisions and take actions that impact employee affiliation efforts, legal concerns, and productivity issues. The book provides excellent information about how to develop human resources policies and procedures, ethics, and important concepts about ¿people management¿ issues including recruitment, selection, orientation and training, performance management, health and safety, and compensation administration. I also like the book because of its extensive discussion of legal concerns throughout every chapter. Also, there are two chapters devoted to topics normally overlooked in other hospitality human resources books: the role of human resources in strategic planning and organizational change, and aspects of human resources planning for global expansion. In summary, I think this book is a terrific aid to hospitality managers and to students studying hospitality management.
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