The Human Services Internship: Getting the Most from Your Experience / Edition 3

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This practical, hands-on text integrates classroom learning with fieldwork in human services agencies. It engages students in a process of thinking and reflection, helping them to analyze different experiences and situations they encounter on a daily basis during their internships. The text covers information from the beginning to the end of the internship.
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Editorial Reviews

From the Publisher

"I was very pleasantly surprised by how much I like this book! It's really exceptional in its completeness and timeliness. It is well written, easy to read and understand, full of examples and exercises, and very relevant for our students right now."

"I really do like the book. I think it is clear, well written and follows a developmental approach of what students experience in field."

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Product Details

Meet the Author

Pamela Myers Kiser is the Watts-Thompson Professor of Human Service Studies at Elon University, where she has been a faculty member in the human service program since 1981. She was recognized as an outstanding teacher in 2007 as the recipient of the Daniels-Danielly Award for Teaching Excellence at Elon. In 2010 she was named the fourth Distinguished University Professor in Elon's history. Recognized for her expertise in experiential education, she has received awards at the state and national levels for teaching excellence in service-learning, and has presented at internship and service-learning conferences across the country and internationally. Additionally, she has provided consultation to colleges and universities both nationally and internationally on internships and service-learning. She holds a B.A. from Wake Forest University and the Master of Social Work degree from the University of North Carolina at Chapel Hill.
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Table of Contents

Introduction xiii
Chapter 1 Getting Ready 1
So What Is an Internship? 1
Myths about Internships 2
Why Do an Internship? 6
Understanding Your Internship As Developing Over Time 7
Conclusion 12
References 13
Chapter 2 Getting Started 15
Selecting a Field Site 15
The Initial Meeting with Your Prospective Supervisor 23
Developing a Learning Plan 26
Conclusion 32
References 33
Chapter 3 Getting Acquainted 34
Getting to Know Your Agency 34
Getting to Know Your Co-workers 36
Learning About the Agency's Mission, Objectives, Goals, and Strategies 37
Learning About the Agency's Organizational Structure 40
Learning About Agency Funding 42
Learning About the Agency's Network 43
Learning About Your Client Groups 45
Learning About the Context of Your Organization 47
Conclusion 52
References 54
Chapter 4 Learning To Learn From Experience: The Integrative Processing Model 55
The Role of Reflection in Learning from Experience 55
An Overview of the Integrative Processing Model 57
Step 1 Gathering Objective Data from Concrete Experience 59
Step 2 Reflecting 60
Step 3 Identifying Relevant Theory and Knowledge 62
Step 4 Examining Dissonance 63
Step 5 Articulating Learning 65
Step 6 Developing a Plan 67
Applying the Integrative Processing Model 69
Your Turn to Practice Independently 75
Conclusion 80
References 81
Chapter 5 Using Supervision 82
Understanding the Supervisory Relationship 82
Supervisor Characteristics 84
Student Characteristics 86
Working Within the Supervisory Relationship 88
Conclusion 96
References 98
Chapter 6 Dealing With Diversity 99
An Overview 99
Understanding Concepts Related to Diversity 100
Experiencing Diverse Groups 101
Increasing Your Knowledge About Other Cultures 102
Developing Awareness of Your Own Culture 105
Decreasing Ethnocentrism 107
Understanding Biculturalism as an Adaptive Mechanism 110
Understanding Agency Culture 112
Conclusion 115
References 116
Chapter 7 Developing Ethical Competence 118
An Overview 118
Competency 1 Understanding the Ethical and Legal Foundations of the Profession 119
Competency 2 Understanding the Values and Ideals That Should Guide Responsible Human Services Practice 123
Competency 3 Recognizing The Ethical, Legal, and Values Issues Involved in Any Given Practice Situation 124
Competency 4 Weighing Conflicting Ethical and Values Positions in a Given Situation and Making Decisions between Them 130
Conclusion 136
Reference 138
Chapter 8 Writing and Reporting Within Your Field Agency 139
Writing in Human Service Settings 139
Written Reports Related to Direct Services to Clients 142
Written Reports Related to Administrative Services 151
Oral Reporting 157
Conclusion 161
References 163
Chapter 9 Managing Your Feelings And Your Stress 164
Developing Self-Awareness 165
Developing Self-Understanding 166
Developing Assertiveness 167
Developing Conflict Resolution Skills 171
Developing Positive Self-Talk 174
Developing Self-Control 177
Learning to Manage Your Stress 179
Conclusion 184
References 186
Chapter 10 Trouble-Shooting 187
Making Mistakes and Learning from Them 188
Making More Serious Mistakes 189
Maintaining Good Work Habits 191
Maintaining Appropriate Professional Boundaries 193
Guarding Against Dual Relationships 196
Maintaining a Balance between Your Work Life and Your Personal Life 200
Keeping Safe 206
Conclusion 209
References 211
Chapter 11 Evaluating Your Performance 212
Understanding the Final Evaluation 212
Preparing for Your Evaluation 215
The Field Supervisor's Perspective 218
The Evaluation Conference 219
The Faculty Liaison's Perspective 222
Conclusion 223
References 225
Chapter 12 Leaving Your Field Placement 226
An Overview 226
General Guidelines for Positive Termination 227
Saying Good-bye to Your Supervisor 236
Saying Good-bye to Your Clients 238
Transferring Your Work 242
Termination Rituals 244
Conclusion 246
References 247
Appendix Ethical Standards of Human Service Professionals 248
Index 253
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