Human Services Management: Organizational Leadership in Social Work Practice

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Overview

Human services management occurs in nonprofit, governmental, and for-profit sectors and involves a wide variety of organizational structures. These diverse conditions shape the effort to produce and project services that directly affect the quality of life of individuals, families, and communities through social welfare, health and mental health, criminal justice, and educational services. David Austin begins with an examination of the historical development and distinctive characteristics of human service organizations, the variety of organizational and program structures at play, and the connection of individual service organizations with service delivery networks. He then examines of the roles and responsibilities of key stakeholder constituencies, including service users, service personnel (especially service professionals), funders, executives, and policy boards. The final two chapters discuss two organizational processes: accountability for effectiveness and dealing with organizational changes.

Columbia University Press

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What People Are Saying

Burton Gummer

Lucid, clear, state-of-the-art. A major contribution to the field of human services management, one that should continue to influence the field for many years to come.

Burton Gummer, The University at Albany, State University of New York

Darlyne Bailey

An exceptional treatise for kindred spirits committed to serving individuals, families, and communities through our human service organizations. This work is not only a 'must read' but, more important, a 'must use.'

Darlyne Bailey, vice president for academic affairs and dean, Teachers College, Columbia University

Burton Gummer

Lucid, clear, state-of-the-art. A major contribution to the field of human services management, one that should continue to influence the field for many years to come.

Darlyne Bailey

An exceptional treatise for kindred spirits committed to serving individuals, families, and communities through our human service organizations. This work is not only a 'must read' but, more important, a 'must use.'

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Product Details

Meet the Author

David Austin is the Bert Kruger Smith Centennial Professor Emeritus at the School of Social Work of The University of Texas at Austin. In 1997 he received the Significant Lifetime Achievement in Social Work Education Award of the Council on Social Work Education.

Columbia University Press

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Table of Contents

1. Introduction2. Human Service Organizations3. Stakeholder Constituencies4. Organizational Structure and Program Design5. Service Delivery Networks6. The User/Consumer Constituency7. Organized Professions and Human Service Organizations8. Legitimators and Funders9. The Human Service Executive10. Boards of Directors and Advisory Committees11. Accountability12. Dealing with Change

Columbia University Press

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