Human Services Online: A New Arena for Service Delivery

Overview

Will your agency or students have the training to use the Internet in practice?

Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human ...

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Overview

Will your agency or students have the training to use the Internet in practice?

Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services.

Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where future research efforts should be directed. The book describes and evaluates cutting-edge Internet-based services, ethical and legal threats to agencies and consumers that may result from online activities, and theoretical discussions of issues that impact human services as consumers and human service agencies increasingly come online.

Topics addressed in Human Services Online: A New Arena for Service Delivery include:

  • online therapy/counseling
  • online fundraising
  • online recruitment of volunteers and virtual volunteer programs
  • online consultation, continuing education, and training
  • ethical, legal, and liability issues related to Web sites and online support
  • online support groups and self-help
  • online advocacy and activism
  • promoting access for under-represented populations
  • use of the Internet to impact specific social problems such as domestic violence or HIV/AIDS
Human Services Online: A New Arena for Service Delivery provides guidelines and specific suggestions for agencies considering developing online services. The book examines model programs and their effectiveness so that other agencies can replicate them in their own areas, describes cutting-edge online services that today's human services students will need to be aware of as they enter the job market, and provides information for agencies that will enhance their ability to solicit volunteers and contributions on the Internet.
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Editorial Reviews

Booknews
This book provides guidelines and specific suggestions for agencies considering developing online services. It discusses the ways that human services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. Model programs are examined and their effectiveness is evaluated so that other agencies can replicate them in their own areas. Potential legal and ethical difficulties are also addressed. Annotation c. Book News, Inc., Portland, OR (booknews.com)
From The Critics
Human Services Online draws some important connections between the ways human services are using the internet and how the information flow is affecting service delivery, social change and resource allocation. The scholarly tone lends to acquisition by college-level libraries as it researches and evaluates human service online activities and speculates on future trends.
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Product Details

  • ISBN-13: 9780789010100
  • Publisher: Taylor & Francis
  • Publication date: 1/28/2000
  • Pages: 312
  • Product dimensions: 8.72 (w) x 6.16 (h) x 1.07 (d)

Table of Contents

Introduction
The HIV Cybermall: A Regional Cybernetwork of HIV Services 7
The Effects of a Computer Network on Pediatric Pain and Anxiety 27
Changing Practices with Children and Families in North Carolina: Using Technology to Facilitate Collaboration and Training 49
The Requirements of Community: An Online Survey of the Social Work Access Network (SWAN) 69
A Survey of Domestic Violence Organizations on the World Wide Web 83
Computer Technology Utilization and Community-Based AIDS Organizations 103
Virtual Volunteering: Online Volunteers Providing Assistance to Human Service Agencies 119
Online Fundraising in the Human Services 137
Liability and the Internet: Risks and Recommendations for Social Work Practice 153
Internet: A Framework for Analyzing Online Human Service Practices 173
The Community Tool Box: Using the Internet to Support the Work of Community Health and Development 193
Promoting Computer-Mediated Communications in Community Coalitions 217
Offering Social Support via the Internet: A Case Study of an Online Support Group for Social Workers 237
The Nature and Prevention of Harm in Technology-Mediated Self-Help Settings: Three Exemplars 267
Conclusion 295
Index 299
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