The Human Side of Outsourcing: Psychological Theory and Management Practice / Edition 1

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The Human Side of Outsourcing considers outsourcing from both management and staff perspectives. The book includes chapters on cultural and individual differences, the life-cycle approach, best practices, and recruitment, as well as featuring informative case studies from the field. Practitioner-focused but with a strong foundation in theory and research, this is a valuable resource for organizational psychologists and consultants, as well as human resource professionals, managers, and executives.

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Product Details

  • ISBN-13: 9780470718704
  • Publisher: Wiley
  • Publication date: 11/23/2009
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 316
  • Product dimensions: 6.80 (w) x 9.70 (h) x 0.90 (d)

Meet the Author

Stephanie J. Morgan PhD is a Course Director at Kingston University Business School. As a researcher and consultant she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as a National Sales and Marketing Manager for Philips, Commercial Manager for Origin Benelux (now Atos-Origin) and a Non-Executive Director to the NHS. Stephanie is a Chartered Psychologist, a Principal Member of the Association of Business Psychologists and Director of Decision Dimensions, a psychological testing and assessment company.

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Table of Contents

List of Figures and Tables.

List of Contributors.




Part I Outsourcing in Practice.

1 Introduction (Stephanie J. Morgan).

2 The Client Side – Retained Organization (Irvine Caplan).

3 Outsourcing – A Provider’s Tale (Simone Hemingway).

4 Sourcing for Outsourcing (Yvonne Williams).

5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom – Lessons in Life (Ian Pogson).

Part II Theory and Evidence.

6 Introduction to Theory and Evidence (Stephanie J. Morgan).

7 The Context and Narrative of Outsourcing (Royston Morgan).

8 Cultural Differences in Outsourcing (Brigitte Cobb).

9 Establishing Trust in Virtual Teams (Alex Watts).

10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan).

11 The Experience of Outsourcing Transfers – A Life-Cycle Approach(Royston Morgan).

12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth).

13 Transitioning and the Psychological Contract (Stephanie J. Morgan).

14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan).


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