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Hypertext And The Technology Of Conversation

Overview

This book explores the usefulness of looking at very small aspects of human behavior in order to understand computer-human interaction difficulties with hypertext. The focus is on both mechanical actions and talk as social action. While this approach has been used fruitfully to study human-human interaction, Gray has constructed a unique study of human interaction with machines.

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Overview

This book explores the usefulness of looking at very small aspects of human behavior in order to understand computer-human interaction difficulties with hypertext. The focus is on both mechanical actions and talk as social action. While this approach has been used fruitfully to study human-human interaction, Gray has constructed a unique study of human interaction with machines.

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Product Details

Meet the Author

SUSAN H. GRAY is an Associate Professor at the New York Institute of Technology who specializes in computer-human interaction.

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Table of Contents

Figures
Acknowledgments
1 Introduction 1
2 Computer-Human Interaction, Social Construction, and Conversation Analysis 13
3 Procedures 29
4 Literalness and Categorization Troubles 47
5 Linearity and Navigation Troubles 83
6 Indexicality and the Social Construction of Accounts 109
7 Patterns of Microanalysis 125
8 Down Profoundly Troubled Paths: Troubles and Actors' Resources for Repair 143
9 Attributions and Structural Metaphors 169
10 Concluding Remarks 197
App. 1: Log Excerpt Locations 215
App. 2: Drawing Locations 219
App. 3: Additional Log Excerpts 221
References 247
Index 257
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