If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: Cultural Insights from a Hospital Executive Who Became a Disney Cast Memberby Fred Lee
The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as "the best" by their own employees, consumers and community. Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.
- Second River Healthcare Press
- Publication date:
- Edition description:
- Unabridged, 8 CDs
- Product dimensions:
- 6.90(w) x 6.10(h) x 1.00(d)
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I read the book and highlighted away before the author came to town. Loved the book for it's many insights 'borrowed' from Disney castmembers.