Impact: A Guide to Business Communication / Edition 1

Impact: A Guide to Business Communication / Edition 1

by Margot Northey
     
 

ISBN-10: 0130306363

ISBN-13: 9780130306364

Pub. Date: 02/05/1993

Publisher: Prentice Hall Professional Technical Reference

Product Details

ISBN-13:
9780130306364
Publisher:
Prentice Hall Professional Technical Reference
Publication date:
02/05/1993
Pages:
231
Product dimensions:
7.06(w) x 9.22(h) x 0.50(d)

Table of Contents

Preface
1Thinking About Communications1
2Strategies in Planning Messages18
3Writing Clearly34
4Writing with Impact46
5Letters and Memos: Giving Routine and Good News58
6Refusals or Giving Bad News79
7Persuasive Writing94
8Informal Reports114
9Formal Reports and Proposals137
10Oral Presentations and Meeting Management163
11Communicating to Get a Job187
12A Practical Grammar206
13Guide to Punctuation218
Checklist of Misused Words and Phrases232
Index239

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