Implementaci n de Calidad de Servicio basado en ISO/IEC 20000 - Gu a de Gesti n

Implementaci n de Calidad de Servicio basado en ISO/IEC 20000 - Gu a de Gesti n

by Michael Kunas
     
 

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Product Details

ISBN-13:
9781849283533
Publisher:
IT Governance
Publication date:
06/28/2012
Pages:
118
Product dimensions:
5.50(w) x 8.50(h) x 0.25(d)

Meet the Author

Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.

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