Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide) [NOOK Book]

Overview

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified...

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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

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Overview

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit cisco.com/go/authorizedtraining.

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

  • Understand Cisco Unified Communications Manager architecture and components
  • Evaluate Cisco Unified Communications Manager deployment models
  • Install, upgrade, and administer Cisco Unified Communications Manager
  • Apply network configuration, NTP, and DHCP configuration options
  • Configure and manage user accounts
  • Deploy various Cisco Unified IP Phones
  • Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
  • Harden IP Phones to mitigate security risks
  • Configure Media Gateway Control Protocol (MGCP) gateways
  • Configure dial plans, call routing, and digit manipulation
  • Deploy various media resources and user features
  • Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
  • Configure video-enabled IP Phones

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446

$65.00 USA / $72.00 CAN

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Product Details

  • ISBN-13: 9780132796828
  • Publisher: Pearson Education
  • Publication date: 7/7/2008
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 552
  • File size: 13 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Dennis Hartmann, CCIE No. 15651, CCVP, CCSI, CCNP, CCIP, MCSE, VCP, VCI, Cisco Data Center Network Design Specialist,is a Unified Communications consultant and a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. He has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

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Read an Excerpt

IntroductionIntroduction

Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more valuable than one who is not.Goals and Methods

The most important aspect of this book is to provide knowledge and skills in unified communications deploying the Cisco Unified Communications Manager (CUCM) product. Another goal of this book is to assist in the Cisco IP Telephony (CIPT) exam, which is part of the Cisco Certified Voice Professional (CCVP) certification. The methods used in this book are designed to help in both your job and the CCVP CIPT exam. This book provides many questions at the end of each chapter to reinforce the chapter content. Additional test preparation software from companies such as SelfTest Software (http://www.selftestsoftware.com) will give you even more test preparation questions to prepare you for exam success.

One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. This book does not try to help you pass by memorization it helps you truly learn and understand the topics. The CIPT exam is one of the foundation topics in the CCVP certification, and the knowledge contained within this book is vitally important to consider yourself a truly skilledUnified Communications (UC) engineer. The book will help you pass the CIPT exam by using the following methods:

  • Helping you discover which test topics you have not mastered

  • Providing explanations and information to fill in your knowledge gaps

  • Providing practice exercises on the topics and the testing process via test questions at the end of each chapter

Who Should Read This Book?

This book is designed to be both a general CUCM book and a certification preparation book. This book is intended to provide you with the knowledge required to pass the CCVP CIPT exam.

Why should you want to pass the CCVP CIPT exam? The CIPT test is one of the milestones toward getting CCVP certification. The CCVP could mean a raise, promotion, new job, challenge, success, or recognition; ultimately, however, you get to say what it means to you. Certifications demonstrate that you are serious about continuing the learning process and professional development. In technology, it is impossible to remain at the same level as the technology all around you advances. Engineers must continuously retrain themselves; otherwise, they will find themselves with outdated commodity-based skill sets.Strategies for Exam Preparation

The strategy you use for exam preparation might differ from strategies used by others based on skills, knowledge, experience, and finding the recipe that works best for you. If you have attended the CIPT course, you might take a different approach than someone who learned Cisco Unified Communications Manager on the job. Regardless of the strategy you use or the background you have, this book is designed to help you understand the material so that you can pass the exam.How This Book Is Organized

The book covers the following topics:

  • Chapter 1, "Cisco Unified Communications Manager Architecture," discusses the Architecture and all the components involved. CUCM hardware requirements, operating system, database, signaling, licensing, and database replication are discussed.

  • Chapter 2, "Deployment Models," covers the deployment models in which CUCM can be used. This chapter introduces the technologies required for the different UC models. The advantages and disadvantages of each deployment model are considered.

  • Chapter 3, "Installation and Upgrade," discusses the installation and upgrade options of CUCM.

  • Chapter 4, "Administration," covers the various CUCM administration user interfaces.

  • Chapter 5, "Initial Configuration Settings," examines the network configuration, Network Time Protocol (NTP), and DHCP configuration options of CUCM. The chapter also covers frequently adjusted CUCM enterprise and service parameters.

  • Chapter 6, "Managing User Accounts," examines user account configuration in CUCM administration, the Bulk Administration tool (BAT), and the Lightweight Directory Access Protocol (LDAP).

  • Chapter 7, "Endpoints," covers the various Cisco Unified IP Phones and the features that they support. Third-party Session Initiation Protocol (SIP) endpoint support is covered, in addition to the Cisco IP Phone boot cycle and registration process.

  • Chapter 8, "Cisco Catalyst Switches," covers the power and voice VLAN requirements of the Cisco IP Phone. The Catalyst switch configurations are examined for both Native IOS and CatOS switches. The Cisco and IEEE power specifications are also covered.

  • Chapter 9, "CUCM Configuration," examines the configuration options and procedure for inserting an IP phone into the CUCM database. The chapter also covers the hardening of the Cisco IP Phone to mitigate security risks.

  • Chapter 10, "Configuring Voice Gateways," discusses the configuration of Media Gateway Control Protocol (MGCP) gateways in both CUCM administration and Cisco IOS.

  • Chapter 11, "Call Routing Components," covers the fundamentals of call routing and a public switched telephone network (PSTN) dial plan. Digit analysis and path selection are achieved through the use of the router pattern, route list, and route group CUCM configuration elements.

  • Chapter 12, "Digit Manipulation," covers the process of digit manipulation through calling and called-party transformation masks, translation patterns, prefixing digits, and digit discard instructions (DDI).

  • Chapter 13, "Calling Privileges," covers the process of class of service through the use of partitions and calling search spaces. The chapter also covers time-of-day routing through the use of time periods and time schedules.

  • Chapter 14, "Call Coverage," covers the topic of call-coverage paths through the use of a hunt pilot, hunt list, and line groups. Call-hunting flow is discussed via the various distribution algorithms supported in CUCM.

  • Chapter 15, "Media Resources," discusses the media resources supported in and through CUCM. The media resource topics include music on hold (MOH), conference bridges, annunciators, transcoders, and media termination points. Media resource allocation is discussed through the application of CUCM Media Resource Manager (MRM), media resource group list, and media resource groups.

  • Chapter 16, "User Features," covers various CUCM features, including do not disturb, call park, directed call park, call pickup, hold reversion, intercom, call back, barge, privacy, and IP phone features.

  • Chapter 17, "Presence-Enabled Speed Dials and Lists," covers presence theory and configuration through the use of presence groups, presence speed dials, and presence calling search spaces.

  • Chapter 18, "Voice-Mail System Integration," covers the process of integrating Cisco Unity voice mail with Cisco Unified Communications Manager. Topics include voice-mail profiles, voice-mail ports, message waiting indicators, voice-mail call flow, Cisco TAPI service providers (TSP), and voice-mail subscriber creation.

  • Chapter 19, "Cisco Unified Video Advantage," covers the Cisco Unified Video Advantage camera, software, and video-streaming fundamentals. Topics include the CUCM configuration of video-enabled IP phones, including call admission control (CAC) video requirements.

  • Appendix A, "Answers to Chapter Review Questions"


© Copyright Pearson Education. All rights reserved.

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Table of Contents

Foreword xix

Introduction xx

Chapter 1--Cisco Unified Communications Manager Architecture 3

Chapter Objectives 3

CUCM Overview 4

Cisco UC Solution Components 4

Cisco UC Network 7

CUCM Functions 8

CUCM Signaling and Media Paths 10

Example: Basic IP Telephony Call 10

CUCM Hardware, Software, and Clustering 11

CUCM Cluster 13

Cisco 7800 Series Media Convergence Servers 14

Cisco UC Operating System 14

Cisco UC Database 15

Static Configuration Data 15

User-Facing Features 15

Database Access Control 17

CUCM Licensing 18

License File Request Process 21

Obtaining Additional Licenses 22

Licensing Components 22

Calculating License Units 25

License Unit Reporting 25

Chapter Summary 27

Review Questions 28

Chapter 2--Deployment Models 33

Chapter Objectives 33

CUCM: Single-Site Deployment 34

Multisite WAN with Centralized Call Processing 36

Multisite Deployment with Distributed Call Processing 39

Benefits 42

Best Practices 42

Clustering over the IP WAN 43

CUCM Call-Processing Redundancy 45

Chapter Summary 48

Review Questions 49

Chapter 3--Installation and Upgrade 53

Chapter Objectives 53

CUCM Installation and Upgrade Overview 53

CUCM Installation and Upgrade Options 54

Basic Install 54

Upgrade During Install 55

Windows Upgrade 55

5.x or Later Upgrade 55

Upgrade Methods 55

Installation Disc 56

Hardware Configuration 56

Basic Installation (Installation DVD) 56

Important Configuration Information 57

Installation Procedures for Basic Install 61

Basic Installation (Preinstalled) 62

Upgrade During Install 63

Windows Upgrade 66

CUCM 5.x and 6.x Upgrades 67

Dual Partitions 68

Chapter Summary 68

Review Questions 69

Chapter 4--Administration 71

Chapter Objectives 71

CUCM User Interface Options 72

CUCM User Options Interface 73

CUCM Administration Interface 75

Cisco Unified Serviceability Interface 76

Disaster Recovery System 78

Operating System Administration 79

Command-Line Interface 81

Chapter Summary 82

Review Questions 83

Chapter 5--Initial Configuration Settings 87

Chapter Objectives 87

CUCM Initial Configuration 88

Network Components 88

Network Time Protocol 88

Dynamic Host Configuration Protocol 89

Trivial File Transfer Protocol 89

Domain Name System 89

NTP and DHCP Considerations 90

DHCP 92

DNS 94

Network and Feature Services 97

Network Services 98

Feature Services 98

Service Activation 99

Control Center 99

Global Server Settings 100

Enterprise Parameters 100

Service Parameters 104

Chapter Summary 107

Review Questions 108

Chapter 6--Managing User Accounts 113

Chapter Objectives 113

CUCM User Accounts 113

User Account Types 114

User Privileges 115

User Management 118

Managing User Accounts 119

Lightweight Directory Access Protocol 125

LDAPv3 Integration 126

LDAPv3 Synchronization 127

Synchronization Agreements 128

Synchronization Search Base 129

Synchronization Best Practices 131

LDAPv3 Synchronization Configuration 132

LDAPv3 Authentication 134

LDAPv3 Authentication Configuration 137

Chapter Summary 138

Review Questions 138

Chapter 7--Endpoints 143

Chapter Objectives 143

CUCM Endpoints 144

Endpoint Features 145

Cisco IP Phone Models 147

Entry-Level Cisco IP Phones 147

Midrange Cisco IP Phones 148

High-End Cisco IP Phones 148

Other Cisco IP Phones 149

Cisco IP Phones: Boot Sequence 151

H.323 Endpoint Support 155

SIP Third-Party IP Phone Support in CUCM 157

SIP Third-Party Authentication 159

Chapter Summary 161

Review Questions 161

Chapter 8--Cisco Catalyst Switches 165

Chapter Objectives 165

Cisco LAN Switches 166

Providing Power to Cisco IP Phones 167

Cisco Prestandard Power over Ethernet Device Detection 169

IEEE 802.3af Device Detection 169

Voice VLAN Support on Cisco IP Phones 171

Single VLAN Access Port 173

Multi-VLAN Access Port 174

802.1q Trunk Port 175

Native Cisco IOS VLAN Configuration 176

CatOS VLAN Configuration 178

Chapter Summary 180

Review Questions 180

Chapter 9--CUCM Configuration 185

Chapter Objectives 185

Endpoint Configuration Tools and Elements Overview 186

Endpoint Basic Configuration Elements 187

Device Pool 187

Phone Network Time Protocol Reference 189

Date/Time Groups 190

Cisco Unified CM Group 191

Regions 192

Locations 193

Phone Security Profile 194

Device Settings 195

Device Defaults 196

Phone Button Template 197

Softkey Template 198

SIP Profile 199

Common Phone Profiles 200

Phone Configuration Element Relationship 201

IP Phone Auto Registration 202

Auto-Registration Configuration 204

Bulk Administration Tool and Tool for Auto Registered Phone Support 206

Tool for Auto-Registered Phone Support 207

TAPS: Phone Insert Process 207

Bulk Administration Tool 208

Bulk Provisioning Service 209

Phone Template 209

Line Template 210

CSV File Upload 211

Phone Validation 212

Inserting IP Phones into the CUCM Database 213

Manual Configuration 214

Endpoint Registration Verification 217

Third-Party SIP Phone Configuration 218

Hardening Cisco IP Phones 221

PC Port 222

Settings Access 222

Cisco IP Phones Web Services 222

Gratuitous Address Resolution Protocol 223

PC Voice VLAN Access 225

Chapter Summary 227

References 227

Review Questions 228

Chapter 10--Configuring Voice Gateways 231

Chapter Objectives 231

Media Gateway Control Protocol Gateways 231

Endpoint Identifiers 232

MGCP Gateway Support 234

MGCP Configuration Server 236

Q.931 Backhaul 237

MGCP Gateway Configuration: CUCM 237

MGCP Gateway Configuration: Cisco IOS Configuration 242

MGCP Gateway: Registration Verification 245

Chapter Summary 246

References 247

Review Questions 247

Chapter 11--Call Routing Components 251

Chapter Objectives 251

Endpoint Addressing 251

Uniform On-Net Dial Plan Example 253

Call Routing 255

Call Routing Table Entries 257

Route Patterns 257

Route-Pattern Examples 259

Digit Analysis 260

Digit Forwarding 264

SCCP Phones: User Input 265

SIP Phones: User Input 266

Type A SIP Phones: No Dial Rules 266

Type A SIP Phones: Dial Rules 267

Type B SIP Phones: No Dial Rules 268

Type B SIP Phones: Dial Rules 269

CUCM Path Selection 269

Path-Selection Elements 270

Path-Selection Configuration 270

Route Group 271

Route List 272

Route Filters 276

Call Classification 278

Chapter Summary 279

References 279

Review Questions 280

Chapter 12--Digit Manipulation 283

Chapter Objectives 283

CUCM Digit Manipulation 284

CUCM Digit Manipulation Overview 284

External Phone Number Mask 287

CUCM Digit Prefix and Stripping 288

CUCM Transformation Masks 291

Translation Patterns 293

Significant Digits 297

Transformation Examples 298

Chapter Summary 300

Review Questions 301

Chapter 13--Calling Privileges 305

Chapter Objectives 305

Calling Privileges 306

Partitions and Calling Search Spaces 307

Time-of-Day Call Routing 319

Client Matter Codes and Forced Authorization Codes 323

Class of Service Approaches 327

911 and Vanity Numbers 331

Private Line Automatic Ringdown 333

Chapter Summary 334

Review Questions 335

Chapter 14--Call Coverage 339

Chapter Objectives 339

Call Coverage 340

Call Hunting 342

Call-Hunting Options and Distribution Algorithms 346

Call-Hunting Flow 348

Call-Hunting Configuration 350

Chapter Summary 361

Review Questions 362

Chapter 15--Media Resources 367

Chapter Objectives 367

Media Resources 367

Media Resource Support 369

Conferencing 374

Cisco Conference Bridge Hardware 376

Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 376

Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 376

Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 377

Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers) 377

Conferencing Media Resource Configuration 379

Meet-Me Conference Configuration 387

Music on Hold 388

MoH Configuration 391

Annunciator 396

Media Resource Access Control 398

Chapter Summary 402

Review Questions 403

Chapter 16--User Features 407

Chapter Objectives 407

Call Park 407

Call Pickup 411

Call-Pickup Example 411

Group Pickup Example 411

Hold Reversion 414

Do Not Disturb 416

Intercom 418

Call Back 422

Example: Cisco Call Back 422

Barge and Privacy 423

User Web Pages 427

IP Phone Services 429

Guidelines and Tips 429

Chapter Summary 430

Review Questions 431

Chapter 17--Presence-Enabled Speed Dials and Lists 435

Chapter Objectives 435

Presence 436

Presence Support in CUCM 436

Presence Configuration 439

Presence Policies 442

Presence Policy Configuration 446

Chapter Summary 450

References 450

Review Questions 451

Chapter 18--Voice-Mail System Integration 455

Chapter Objectives 455

Cisco Unity Overview 455

Voice-Mail Integration 459

Call Routing to Cisco Unity 461

Outside Calls 461

Subscriber Call Flow 463

Calls Forwarded to Voice Mail 465

Accessing Messages 466

Configuration for Cisco Unity Integration 467

Integrating CUCM with a Cisco Unity Voice-Mail System 471

Creating MWI 472

Adding Voice-Mail Ports 472

Adding a Line Group 473

Adding a Hunt List 475

Adding a Hunt Pilot 476

Configuring a Voice-Mail Pilot 477

Configuring a Voice-Mail Profile 477

Phone Configuration for Voice-Mail Usage 478

Cisco Unity Configuration 479

Cisco Unity Subscriber Configuration 484

Chapter Summary 485

References 486

Review Questions 486

Chapter 19--Cisco Unified Video Advantage 489

Chapter Objectives 489

CUVA Overview 489

CUVA Communication Flows 491

CUCM Configuration 494

CUVA Installation 498

CUVA Verification Tools 500

Chapter Summary 502

References 503

Review Questions 503

Appendix A--Answers to Review Questions 507

TOC, 1587054833, 5/6/2008

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Preface

Introduction

Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more valuable than one who is not.

Goals and Methods

The most important aspect of this book is to provide knowledge and skills in unified communications deploying the Cisco Unified Communications Manager (CUCM) product. Another goal of this book is to assist in the Cisco IP Telephony (CIPT) exam, which is part of the Cisco Certified Voice Professional (CCVP) certification. The methods used in this book are designed to help in both your job and the CCVP CIPT exam. This book provides many questions at the end of each chapter to reinforce the chapter content. Additional test preparation software from companies such as SelfTest Software (http://www.selftestsoftware.com) will give you even more test preparation questions to prepare you for exam success.

One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. This book does not try to help you pass by memorization it helps you truly learn and understand the topics. The CIPT exam is one of the foundation topics in the CCVP certification, and the knowledge contained within this book is vitally important to consider yourself a truly skilled Unified Communications (UC) engineer. The book will help you pass the CIPT exam by using the following methods:

  • Helping you discover which test topics you have not mastered
  • Providing explanations and information to fill in your knowledge gaps
  • Providing practice exercises on the topics and the testing process via test questions at the end of each chapter

Who Should Read This Book?

This book is designed to be both a general CUCM book and a certification preparation book. This book is intended to provide you with the knowledge required to pass the CCVP CIPT exam.

Why should you want to pass the CCVP CIPT exam? The CIPT test is one of the milestones toward getting CCVP certification. The CCVP could mean a raise, promotion, new job, challenge, success, or recognition; ultimately, however, you get to say what it means to you. Certifications demonstrate that you are serious about continuing the learning process and professional development. In technology, it is impossible to remain at the same level as the technology all around you advances. Engineers must continuously retrain themselves; otherwise, they will find themselves with outdated commodity-based skill sets.

Strategies for Exam Preparation

The strategy you use for exam preparation might differ from strategies used by others based on skills, knowledge, experience, and finding the recipe that works best for you. If you have attended the CIPT course, you might take a different approach than someone who learned Cisco Unified Communications Manager on the job. Regardless of the strategy you use or the background you have, this book is designed to help you understand the material so that you can pass the exam.

How This Book Is Organized

The book covers the following topics:

  • Chapter 1, "Cisco Unified Communications Manager Architecture," discusses the Architecture and all the components involved. CUCM hardware requirements, operating system, database, signaling, licensing, and database replication are discussed.
  • Chapter 2, "Deployment Models," covers the deployment models in which CUCM can be used. This chapter introduces the technologies required for the different UC models. The advantages and disadvantages of each deployment model are considered.
  • Chapter 3, "Installation and Upgrade," discusses the installation and upgrade options of CUCM.
  • Chapter 4, "Administration," covers the various CUCM administration user interfaces.
  • Chapter 5, "Initial Configuration Settings," examines the network configuration, Network Time Protocol (NTP), and DHCP configuration options of CUCM. The chapter also covers frequently adjusted CUCM enterprise and service parameters.
  • Chapter 6, "Managing User Accounts," examines user account configuration in CUCM administration, the Bulk Administration tool (BAT), and the Lightweight Directory Access Protocol (LDAP).
  • Chapter 7, "Endpoints," covers the various Cisco Unified IP Phones and the features that they support. Third-party Session Initiation Protocol (SIP) endpoint support is covered, in addition to the Cisco IP Phone boot cycle and registration process.
  • Chapter 8, "Cisco Catalyst Switches," covers the power and voice VLAN requirements of the Cisco IP Phone. The Catalyst switch configurations are examined for both Native IOS and CatOS switches. The Cisco and IEEE power specifications are also covered.
  • Chapter 9, "CUCM Configuration," examines the configuration options and procedure for inserting an IP phone into the CUCM database. The chapter also covers the hardening of the Cisco IP Phone to mitigate security risks.
  • Chapter 10, "Configuring Voice Gateways," discusses the configuration of Media Gateway Control Protocol (MGCP) gateways in both CUCM administration and Cisco IOS.
  • Chapter 11, "Call Routing Components," covers the fundamentals of call routing and a public switched telephone network (PSTN) dial plan. Digit analysis and path selection are achieved through the use of the router pattern, route list, and route group CUCM configuration elements.
  • Chapter 12, "Digit Manipulation," covers the process of digit manipulation through calling and called-party transformation masks, translation patterns, prefixing digits, and digit discard instructions (DDI).
  • Chapter 13, "Calling Privileges," covers the process of class of service through the use of partitions and calling search spaces. The chapter also covers time-of-day routing through the use of time periods and time schedules.
  • Chapter 14, "Call Coverage," covers the topic of call-coverage paths through the use of a hunt pilot, hunt list, and line groups. Call-hunting flow is discussed via the various distribution algorithms supported in CUCM.
  • Chapter 15, "Media Resources," discusses the media resources supported in and through CUCM. The media resource topics include music on hold (MOH), conference bridges, annunciators, transcoders, and media termination points. Media resource allocation is discussed through the application of CUCM Media Resource Manager (MRM), media resource group list, and media resource groups.
  • Chapter 16, "User Features," covers various CUCM features, including do not disturb, call park, directed call park, call pickup, hold reversion, intercom, call back, barge, privacy, and IP phone features.
  • Chapter 17, "Presence-Enabled Speed Dials and Lists," covers presence theory and configuration through the use of presence groups, presence speed dials, and presence calling search spaces.
  • Chapter 18, "Voice-Mail System Integration," covers the process of integrating Cisco Unity voice mail with Cisco Unified Communications Manager. Topics include voice-mail profiles, voice-mail ports, message waiting indicators, voice-mail call flow, Cisco TAPI service providers (TSP), and voice-mail subscriber creation.
  • Chapter 19, "Cisco Unified Video Advantage," covers the Cisco Unified Video Advantage camera, software, and video-streaming fundamentals. Topics include the CUCM configuration of video-enabled IP phones, including call admission control (CAC) video requirements.
  • Appendix A, "Answers to Chapter Review Questions"

© Copyright Pearson Education. All rights reserved.

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