Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

by Dennis Hartmann

See All Formats & Editions

Foundation learning for CIPT1 exam 642-446


Dennis Hartmann, CCIE® No. 15651


Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a


Foundation learning for CIPT1 exam 642-446


Dennis Hartmann, CCIE® No. 15651


Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.


This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.


Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.


Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.


Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.


  • Understand Cisco Unified Communications Manager architecture and components
  • Evaluate Cisco Unified Communications Manager deployment models
  • Install, upgrade, and administer Cisco Unified Communications Manager
  • Apply network configuration, NTP, and DHCP configuration options
  • Configure and manage user accounts
  • Deploy various Cisco Unified IP Phones
  • Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
  • Harden IP Phones to mitigate security risks
  • Configure Media Gateway Control Protocol (MGCP) gateways
  • Configure dial plans, call routing, and digit manipulation
  • Deploy various media resources and user features
  • Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
  • Configure video-enabled IP Phones


This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.


Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446


$65.00 USA / $72.00 CAN


Product Details

Pearson Education
Publication date:
Self-Study Guide
Sold by:
Barnes & Noble
File size:
13 MB
This product may take a few minutes to download.

Related Subjects

Read an Excerpt


Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more valuable than one who is not.Goals and Methods

The most important aspect of this book is to provide knowledge and skills in unified communications deploying the Cisco Unified Communications Manager (CUCM) product. Another goal of this book is to assist in the Cisco IP Telephony (CIPT) exam, which is part of the Cisco Certified Voice Professional (CCVP) certification. The methods used in this book are designed to help in both your job and the CCVP CIPT exam. This book provides many questions at the end of each chapter to reinforce the chapter content. Additional test preparation software from companies such as SelfTest Software (http://www.selftestsoftware.com) will give you even more test preparation questions to prepare you for exam success.

One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. This book does not try to help you pass by memorization it helps you truly learn and understand the topics. The CIPT exam is one of the foundation topics in the CCVP certification, and the knowledge contained within this book is vitally important to consider yourself a truly skilledUnified Communications (UC) engineer. The book will help you pass the CIPT exam by using the following methods:

  • Helping you discover which test topics you have not mastered

  • Providing explanations and information to fill in your knowledge gaps

  • Providing practice exercises on the topics and the testing process via test questions at the end of each chapter

Who Should Read This Book?

This book is designed to be both a general CUCM book and a certification preparation book. This book is intended to provide you with the knowledge required to pass the CCVP CIPT exam.

Why should you want to pass the CCVP CIPT exam? The CIPT test is one of the milestones toward getting CCVP certification. The CCVP could mean a raise, promotion, new job, challenge, success, or recognition; ultimately, however, you get to say what it means to you. Certifications demonstrate that you are serious about continuing the learning process and professional development. In technology, it is impossible to remain at the same level as the technology all around you advances. Engineers must continuously retrain themselves; otherwise, they will find themselves with outdated commodity-based skill sets.Strategies for Exam Preparation

The strategy you use for exam preparation might differ from strategies used by others based on skills, knowledge, experience, and finding the recipe that works best for you. If you have attended the CIPT course, you might take a different approach than someone who learned Cisco Unified Communications Manager on the job. Regardless of the strategy you use or the background you have, this book is designed to help you understand the material so that you can pass the exam.How This Book Is Organized

The book covers the following topics:

  • Chapter 1, "Cisco Unified Communications Manager Architecture," discusses the Architecture and all the components involved. CUCM hardware requirements, operating system, database, signaling, licensing, and database replication are discussed.

  • Chapter 2, "Deployment Models," covers the deployment models in which CUCM can be used. This chapter introduces the technologies required for the different UC models. The advantages and disadvantages of each deployment model are considered.

  • Chapter 3, "Installation and Upgrade," discusses the installation and upgrade options of CUCM.

  • Chapter 4, "Administration," covers the various CUCM administration user interfaces.

  • Chapter 5, "Initial Configuration Settings," examines the network configuration, Network Time Protocol (NTP), and DHCP configuration options of CUCM. The chapter also covers frequently adjusted CUCM enterprise and service parameters.

  • Chapter 6, "Managing User Accounts," examines user account configuration in CUCM administration, the Bulk Administration tool (BAT), and the Lightweight Directory Access Protocol (LDAP).

  • Chapter 7, "Endpoints," covers the various Cisco Unified IP Phones and the features that they support. Third-party Session Initiation Protocol (SIP) endpoint support is covered, in addition to the Cisco IP Phone boot cycle and registration process.

  • Chapter 8, "Cisco Catalyst Switches," covers the power and voice VLAN requirements of the Cisco IP Phone. The Catalyst switch configurations are examined for both Native IOS and CatOS switches. The Cisco and IEEE power specifications are also covered.

  • Chapter 9, "CUCM Configuration," examines the configuration options and procedure for inserting an IP phone into the CUCM database. The chapter also covers the hardening of the Cisco IP Phone to mitigate security risks.

  • Chapter 10, "Configuring Voice Gateways," discusses the configuration of Media Gateway Control Protocol (MGCP) gateways in both CUCM administration and Cisco IOS.

  • Chapter 11, "Call Routing Components," covers the fundamentals of call routing and a public switched telephone network (PSTN) dial plan. Digit analysis and path selection are achieved through the use of the router pattern, route list, and route group CUCM configuration elements.

  • Chapter 12, "Digit Manipulation," covers the process of digit manipulation through calling and called-party transformation masks, translation patterns, prefixing digits, and digit discard instructions (DDI).

  • Chapter 13, "Calling Privileges," covers the process of class of service through the use of partitions and calling search spaces. The chapter also covers time-of-day routing through the use of time periods and time schedules.

  • Chapter 14, "Call Coverage," covers the topic of call-coverage paths through the use of a hunt pilot, hunt list, and line groups. Call-hunting flow is discussed via the various distribution algorithms supported in CUCM.

  • Chapter 15, "Media Resources," discusses the media resources supported in and through CUCM. The media resource topics include music on hold (MOH), conference bridges, annunciators, transcoders, and media termination points. Media resource allocation is discussed through the application of CUCM Media Resource Manager (MRM), media resource group list, and media resource groups.

  • Chapter 16, "User Features," covers various CUCM features, including do not disturb, call park, directed call park, call pickup, hold reversion, intercom, call back, barge, privacy, and IP phone features.

  • Chapter 17, "Presence-Enabled Speed Dials and Lists," covers presence theory and configuration through the use of presence groups, presence speed dials, and presence calling search spaces.

  • Chapter 18, "Voice-Mail System Integration," covers the process of integrating Cisco Unity voice mail with Cisco Unified Communications Manager. Topics include voice-mail profiles, voice-mail ports, message waiting indicators, voice-mail call flow, Cisco TAPI service providers (TSP), and voice-mail subscriber creation.

  • Chapter 19, "Cisco Unified Video Advantage," covers the Cisco Unified Video Advantage camera, software, and video-streaming fundamentals. Topics include the CUCM configuration of video-enabled IP phones, including call admission control (CAC) video requirements.

  • Appendix A, "Answers to Chapter Review Questions"

© Copyright Pearson Education. All rights reserved.

Meet the Author

Dennis Hartmann, CCIE No. 15651, CCVP, CCSI, CCNP, CCIP, MCSE, VCP, VCI, Cisco Data Center Network Design Specialist,is a Unified Communications consultant and a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. He has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

Customer Reviews

Average Review:

Post to your social network


Most Helpful Customer Reviews

See all customer reviews