Implementing Virtual Reference Services: A LITA Guide by Beth C. Thomsett-Scott | Paperback | Barnes & Noble
Implementing Virtual Reference Services

Implementing Virtual Reference Services

by Beth C. Thomsett-scott
     
 

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Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp,

Overview

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.

Editorial Reviews

VOYA - Rachel Wadham
This LITA Guide provides an overview of virtual reference services and shows, in eight separately authored chapters, how they have been implemented. The authors attempt to cover a wide range of technologies that have been useful in connecting with patrons. The most interesting chapters capture technologies, such as Twitter, that libraries may not have considered for reference. Sadly, the majority of chapters cover services performed through various forms of chat, instant messaging, and text. This use of these technologies seems far from cutting-edge as these tools have been implemented in many libraries for more than five years, making them, in technology years, dinosaurs. This work has little to offer those who feel confident with these "traditional" forms of virtual reference and seems most suited to an audience of librarians who have yet to explore online reference. For those libraries, this work could provide exemplars to help them delve into this new realm. However, there may be a mismatch here, as the majority of examples are from universities or large consortia. As implementing such services is a very different proposition for a large academic library versus a rural public library, for example, the size and experience mismatch may be so great that even the intended audience may find little of use here. Additionally the chapters vary in practicality with some going more in-depth and others just glossing over significant issues such as assessment. Overall, this work's unclear audience base and its attempt to offer too much make it lack wide applicability. Reviewer: Rachel Wadham

Product Details

ISBN-13:
9781555708993
Publisher:
ALA Editions
Publication date:
02/12/2013
Pages:
168
Product dimensions:
6.00(w) x 9.00(h) x 0.36(d)

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