Improving Performance : How to Manage the White Space on the Organizational Chart / Edition 2

Improving Performance : How to Manage the White Space on the Organizational Chart / Edition 2

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by Geary A. Rummler, Alan P. Brache
     
 

Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache

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Overview

Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

Product Details

ISBN-13:
2900787900907
Publisher:
Wiley, John & Sons, Incorporated
Publication date:
05/28/1995
Edition description:
New Edition
Pages:
216

Table of Contents

List of Figures and Tables
Preface
The Authors
1Introduction: The Challenges Facing American Business1
2Viewing Organizations as Systems5
3Three Levels of Performance: Organization, Process, and Job/Performer15
4The Organization Level of Performance31
5The Process Level of Performance44
6The Job/Performer Level of Performance64
7Linking Performance to Strategy79
8Moving from Annual Programs to Sustained Performance Improvement89
9Diagnosing and Improving Performance: A Case Study100
10Redesigning Processes115
11Overcoming the Seven Deadly Sins of Process Improvement126
12Measuring Performance and Designing a Performance Management System134
13Managing Processes and Organizations as Systems164
14Designing an Organization Structure That Works179
15Creating a Performance-Based Human Resource Development Function198
16Developing an Action Plan for Performance Improvement212
References217
Bibliography219
Index223

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