Improving Quality: A Guide to Effective Programs / Edition 2

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Upgrade your QA effort into a state-of-the-art program of continuous quality improvement! This practical resource shows you how. Improving Quality provides step-by-step instructions for assessing programs and designing, implementing, and evaluating a new program that meets current standards as well as the needs of individual organizations and patients. It includes models for quality programs in seven practice areas, and dozens of ready-to-use charts, forms, and questionnaires.

The book contains black-and-white illustrations.

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Product Details

  • ISBN-13: 9780834209107
  • Publisher: Jones & Barlett Learning
  • Publication date: 4/15/1997
  • Edition description: REV
  • Edition number: 2
  • Pages: 726
  • Product dimensions: 7.30 (w) x 10.20 (h) x 1.70 (d)

Table of Contents

Pt. I Understanding the Foundation for Quality Improvement 1
Ch. 1 Lessons from the Past: Vision for the Future of Quality Care 3
Ch. 2 Quality Outcomes Management: Executive Role Imperative 17
Pt. II Quality Improvement Process: Components of a Program 31
Ch. 3 Standards: The Basis of a Quality Improvement Program 33
Ch. 4 Building a Quality Improvement Program around Patient Care 47
Ch. 5 Selecting Quality Initiatives and Methodologies 85
Ch. 6 Communicating Quality Outcomes 99
Ch. 7 Evaluating Quality Improvement: Effectiveness and Cost 119
Pt. III Processes Integral to Improving Quality 131
Ch. 8 The Customer: Perspectives and Expectations of Quality 133
Ch. 9 Integrating Risk Management, Utilization Management, and Quality Management: Maximizing Benefit through Integration 147
Ch. 10 Legal Implications Inherent in Improving Quality 163
Ch. 11 Improving Quality Care: An Ethical Imperative in a Time of Change 173
Ch. 12 Linking Quality Improvement, Outcome Research, and Program Evaluation 183
Ch. 13 Basic Tools for a Quality Improvement-Based Approach to Information System Selection and Implementation 195
Ch. 14 Managing Quality through Outcome-Based Practice: Caremaps, Case Management, and Variance Analysis 207
Pt. IV Developing the Professional to Manage Quality 225
Ch. 15 Quality Improvement Teams and Teamwork 227
Ch. 16 Using Statistical Process Control Tools in the Quality Process 237
Ch. 17 Preparing the Undergraduate Student and Faculty to Use Quality Improvement in Practice 259
Ch. 18 Graduate Preparation for Managing Quality in Practice in the 21st Century 299
Ch. 19 A Continuous Quality Improvement Program: Developing the Employee 317
Pt. V Applying Quality Improvement in Various Clinical Settings 333
Ch. 20 Improving Quality in Ambulatory Care 335
Ch. 21 Improving Quality in Home Care 375
Ch. 22 Home Medical Equipment: Home Oxygen and Durable Medical Equipment 423
Ch. 23 Quality Improvement in Hospice Care 461
Ch. 24 Improving Quality in Integrated Health Care Systems 491
Ch. 25 Improving Quality in Long-Term Care 507
Ch. 26 Improving Quality in a Managed Care Environment: An HMO Example 521
Ch. 27 Improving Quality in Natural and Alternative Health Care Practice 559
Ch. 28 Improving Quality in Psychiatric and Mental Health Care 569
Ch. 29 Improving Quality in Public Health 623
Ch. 30 Improving Quality in Rehabilitation 645
Ch. 31 Improving Quality in Subacute Care 653
Ch. 32 Improving Quality Care: Developing Partnerships between Integrated Systems and the Community 677
Glossary 687
Selected Bibliography 710
Index 715
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