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Posted October 6, 2011
Citizens are more likely to see government agencies as lumbering, inefficient bureaucracies than as organizations that produce outstanding customer service, achieve high-quality performance and demand accountability. It doesn't have to be that way. Veterans Administration human resources expert Stewart Liff outlines methods and tools government managers can use to make their staff members more effective and client-oriented, and to guide them to focus on doing a great job. Liff is a government HR pro, but you don't have to be an expert to benefit from his book. If you're looking to inject some enthusiasm and accountability into the government operation you manage, getAbstract recommends this handy guide.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.