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From The CriticsReviewer: Katherine F. Lufkin-Herrema(Medical College of Wisconsin)
Description: This logically organized book begins by attempting to define quality of healthcare and proceeds with considerations, development, and measurement and ends with the improvement process.
Purpose: The purpose of the book is to supply information on the many facets that need to be considered when evaluating or implementing a process on improving the quality of patient care. The objective of this book is to give individuals responsible for the quality of patient care a basis from which to start and what to consider. There are quality models that can be considered and a wealth of information.
Audience: The preface of the book indicates that this book is intended for practitioners as well as managers. However, I believe this book could be a starting point for any group responsible for the improvement process within an organization.
Features: Illustrations are used throughout the book to emphasize a particular point. The appearance of the book is eye catching. The cover is simple yet appealing. The brief description on the back cover gives a clear summary of the contents of the book.
Assessment: This book contains a great deal of information, some of which was new to me. This subject is one that most healthcare organizations are concerned about or should be. This book presents a total look at the many angles of quality within health care and what needs to happen for changes to be successful.