Improving Therapeutic Communication: A Guide for Developing Effective Techniques / Edition 1

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Throughout the book, the authors focus on the basic skills that facilitate communications in therapy (empathy, respect, authenticity, relating in the here-and-now, and confrontation) and explore specific methods of using them. These skills—which research shows are crucial to effective therapy—enable therapists and counselors to
* Empathize in a caring way with the feelings of clients
* Become receptive to clients in a warm, respectful, and nonjudgmental way
* Constructively share feelings with clients in a natural, open manner
* Therapeutically utilize moment-to-moment, here-and-now interaction
* Make clients aware of their inconsistencies and discrepancies without arousing antagonism or defensiveness

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Editorial Reviews

From the Publisher
"Contains a great wealth of clinical information." (Psychiatric Services, April 2003)
From The Critics
First published in 1977, this guide for mental health professionals, students, interns, and trainees shows how to refine basic people skills and improve a therapeutic bedside manner, with explanation of fundamental principles and presentation of practical guidelines and exercises. Specific methods for enhancing and using skills of empathy, respect, authenticity, and confrontation are described and skill- building exercises are provided. Hammond is a psychologist, professor, and co-director of the Sex and Marital Therapy Clinic at the University of Utah School of Medicine. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780787948061
  • Publisher: Wiley
  • Publication date: 4/15/2002
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 400
  • Product dimensions: 5.90 (w) x 8.90 (h) x 1.20 (d)

Meet the Author

D. Corydon Hammond is a psychologist, professor, and co-director of the Sex and Martial Therapy Clinic at the University of Utah School of Medicine. He is a past president of the American Society of Clinical Hypnosis.

Dean H. Hepworth is retired. He was associate dean and professor of the Graduate School of Social Work, University of Utah.

Veon G. Smith, deceased, was a professor in the Graduate School of Social Work and director of the Marriage and Family Counseling Bureau, University of Utah.

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Table of Contents



The Authors.

1. Effective Elements in Counseling and Psychotherapy.

2. Processes and Phases in Counseling and Psychotherapy.

3. Barriers to Effective Communication.

4. Developing Perceptiveness to Feelings.

5. Responding Empathically to the Client's Expressions: Reciprocal Responses.

6. Expanding the Client's Meaning: Additive Responses.

7. Relating to Clients with Respect.

8. Relating to Clients with Genuineness.

9. Examining Here-and-Now Feelings and Interactions Within the Counseling Relationship.

10. Using Confrontation to Remove Barriers to Communication and Change.

11. Communication Processes in Effective Therapy: SummaryReferences.


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