Improvisational Negotiation: A Mediator's Stories of Conflict About Love, Money, Anger and the Strategies That Resolved Them / Edition 1

Hardcover (Print)
Buy New
Buy New from
Buy Used
Buy Used from
(Save 41%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $4.49
Usually ships in 1-2 business days
(Save 87%)
Other sellers (Hardcover)
  • All (13) from $4.49   
  • New (5) from $24.13   
  • Used (8) from $4.49   


Improvisational Negotiation presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution.

Unlike most books on the topic, Improvisational Negotiation does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions: What happened? and What strategies can we learn?

Read More Show Less

Product Details

  • ISBN-13: 9780787980382
  • Publisher: Wiley
  • Publication date: 1/23/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 336
  • Product dimensions: 6.34 (w) x 9.13 (h) x 1.17 (d)

Meet the Author

Jeffrey Krivis has been a successful mediator and a pioneer in the field for fifteen years and has served as the president of the International Academy of Mediators and the Southern California Mediation Association. Krivis is on the board of visitors of Pepperdine Law School and serves as an adjunct professor of law at the Straus Institute for Dispute Resolution. In 1993 he received the Dispute Resolution Lawyer of the Year Award. Contact him at his Web site,

Read More Show Less

Table of Contents

Foreword (Jim Melamed).



1. Independence Day.

2. Paintball Pranks.

3. Step-by-Step.

4. A Sweet Deal.

5. Reading Minds.

6. Rock Star.

7. Gratitude Is the Attitude.

8. Memories.

9. Working at the Car Wash.

10. Transforming the Journey of Revenge.

11. A “Hats-On” Approach.


12. Liar, Liar!

13. The Handicap.

14. Legally Blind.

15. The Slow Drip.

16. Death Takes a Holiday.

17. If the Shoe Fits . . . .

18. The Staggered Approach.

19. Time-Share.

20. The Silent Mover.

21. A Small Deception.

22. The Laddered Approach.

23. The Confidential Listener.

24. Dropping the Bombshell.

25. Worth the Wait.

26. Creating Value.


27. Too Many Cooks.

28. Bottom-Line Negotiating.

29. The “Fishy Calculator” Method.

30. The Crossover.


About the Author.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted June 21, 2006

    A Very Entertaining and Resourceful Read

    Mr. Krivis has succeeded in creating a very entertaining and resourceful book that anyone in the conflict resolution arena would find a must read, including attorneys, mediators, claims adjusters, negotiators, human resource personnel, private parties in conflict, and the list could go on and on. I enjoyed the book because it was written with very much detail and specificity in a John Grisham type style, yet at the same time it was very educational and applicable. The material was so good and entertaining that I found myself at the end of each chapter saying, ¿Okay, one more chapter then I¿ll go to bed¿ Then a half hour later, ¿okay, really just one more chapter.¿ Mr. Krivis has shared in this book many valuable tools that I have already applied in my private practice as an attorney and mediator. I can testify that they have tremendously benefitted my clients and my practice. For this reason, I find myself referring to the book weekly and recommending it to my colleagues. Thanks for the great read Mr. Krivis and subsequent enhancement to my practice. This book is a must read!

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted March 15, 2006

    A Must For Every Mediator and Lawyer Who Wants to Settle Cases

    This book ia a 'must' read for every mediator, would-be-mediator and lawyer who wants to get cases settled! The book is replete with factual scenarios from high-exposure litigated cases to community-related disputes. It provides unique insight into how parties and their counsel behave in mediation and why the mediator's response needs to be empathetic and flexible in order for progress to be made towards settlement. Lawyers can learn how to avoid sabotaging the process through insensitive and heavy-handed advocacy. Even clients may recognize their own situation within the numerous, well presented case studies in the book, and see how their engagement in the process and co-operation with skilled mediators can help find viable options for settlement. Jeff Krivis has graciously used his experience as an outstanding hands-on mediator and educator to write a simply superb work.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 24, 2006

    Inside the mind of a master negotiator

    Through the gripping stories contained in this book, the reader gets a rare and highly coveted opportunity to observe the author (an internationally recognized mediator) at work in the most challenging of situations. Jeffrey Krivis, known for his skill and success in breaking through even the most difficult negotiation barriers, shares his techniques and tools for achieving resolution and does so in a fabulously entertaining and heart-warming way through these well written stories. It's a must have for every negotiator or mediator's library.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing all of 3 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)