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From the Publisher"Every person interested in becoming a better negotiator ormediator must read this book. Krivis’s extensive experienceas one of the most successful professional mediators in Californiamakes him eminently qualified to offer instruction and guidance inthe art of making deals. His format of case studies followed byinsightful analysis makes this book so entertaining that the readeralmost loses sight of all that he is learning. Reading this bookwill make you a better negotiator, mediator, problem solver, andperson."
—Peter Robinson, acting director and associate professor, StrausInstitute for Dispute Resolution, Pepperdine University School ofLaw
"Krivis’s insightful stories illustrate not only thetechniques of a masterful mediator but also the complexity of humanconflict. Mediators seeking to expand their toolbox will find thisbook invaluable."
—David Hoffman, chair, American Bar Association Section on DisputeResolution
"Must reading for anybody interested in finding creative ways toresolve complex disputes. A practical guide based on real-worldexperience to avoid the courtroom."
—Kenneth Feinberg, head, 9/11 Victim Compensation Fund
"These candid accounts of the unstructured world of mediationare thought-provoking, entertaining, alarming, compelling,instructive, and extremely helpful. The quirky characters, thestartling facts, and the deeply human decision-making processes inthese stories will resonate with every experienced mediator. Byinviting readers to sit next to the mediator as these storiesunfold, Jeff Krivis has done an enormous service to the field ofdispute resolution."
—Michael Moffitt, associate professor and associate director,Appropriate Dispute Resolution Center, University of Oregon Schoolof Law
"Jeff is a mediator who cares deeply about his craft, and everypage of this book shows it. It deserves to be read by allprofessional mediators who aspire to his level of excellence, bylawyers who advise clients in the mediation process, and also bystudents of human nature. His stories are full of warmth and thecharacters skillfully drawn. The insights into negotiation theoryare profound."
—Tony Willis, Brick Court Chambers, London, England
"The reason this book is so important is because it allows thereader to feel and sense what the mediation of conflict is reallyabout. Beyond technique, at core, the success of a mediator is hisor her authenticity—that’s not necessarily the same ashonesty and goes beyond mere empathy—it is the ability to connectand develop an essential level of trust with the parties.That’s why Krivis has been so successful in his mediationpractice and it’s what permeates through his words andstories. Every mediator, novice or advanced, practicing in any areaof conflict management, would reap great benefit from reading thisbook."
—Robert Benjamin, senior mediator, Mediation and ConflictManagement Services, Portland, Oregon
"All conflicts are an alchemy of strong emotions, deep hurts,great perils. Always, there is the prospect of finding somethingbigger and transformational around the corner if we can find ourway through it. Krivis shows us the way. A skilled mediator andmaster communicator, he demonstrates the patient power of story asa strategy for overcoming anger, pain, and sadness. More important,he renews hope that all of us can do the same when we are dealingwith our own problems or helping others with theirs."
—Peter S. Adler, president, The Keystone Center
"Improvisational Negotiation is a road map to mediationingenuity. It inspires us all to be creative and persistent inseeking resolution."
—Richard Chernick, managing director, JAMS ArbitrationPractice
"Improvisational Negotiation is a must-read for allmediators. Jeff Krivis, a world-class mediator, brings the readerinto the conference room and provides amazing insights that areboth practical and useful. This wonderful book is like attending asuperior advanced mediation training in the comfort of your livingroom."
—Eric Galton, mediator and author, Lakeside Mediation Center,Austin, Texas
"Jeff Krivis has once again demonstrated why he is one of thepremier mediators in the world by writing an easy-to-read yetsophisticated treatment of what actually happens in mediation. Thepost-story sections of ‘What Happened?’ and ‘WhatStrategies Can We Learn?’ are helpful for practitioners fromthe novice to the master levels. The conversational tone, ratherthan a research approach with footnotes and case authority, isrefreshing yet is still an invaluable way of telling themediator’s story!"
—Robert A. Creo, founding member and past president, InternationalAcademy of Mediators
"After decades of negotiating and mediating some of the toughestcases around, Jeff Krivis has written a book explaining how he getsthe job done. Well-written and entertaining, this is a book everylawyer should read."
—Richard H. Friedman, trial lawyer and author of Rules of theRoad, Proving Liability in Bad Faith and Other ComplexCases
"This is a valuable and accessible resource for anyoneinterested in knowing about commercial mediation. And it is fun toread."
—Arlen Gregorio, Gregorio, Haldeman & Piazza, MediatedNegotiations
"Without compromising the mystical interaction of human touchwith high skill, Krivis delivers a treasure trove of methods todiscover the ‘art of the deal.’"
—Tracy Allen, trainer and private mediator
"Jeff Krivis’s stories of masterful mediation are perfectfor promoting the kind of moment-to-moment creativity thatcharacterizes the great mediators—and the great jazzmusicians. For mediators at any stage of their careers,Improvisational Negotiation is a treasure of illustration,illumination, and inspiration."
—Leonard L. Riskin, C. A. Leedy Professor of Law, University ofMissouri-Columbia School of Law; director, Center for the Study ofDispute Resolution