BN.com Gift Guide

Information Development: Managing Documentation Projects, Portfolio, and People / Edition 1

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $29.56
Usually ships in 1-2 business days
(Save 54%)
Other sellers (Paperback)
  • All (11) from $29.56   
  • New (7) from $29.56   
  • Used (4) from $35.75   

Overview

A revolutionary new resource that brings documentation product management ideas up to date

The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users.

As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making.

An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level.

Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including:

  • Managing a corporate information portfolio
  • Evaluating process maturity
  • Partnering with customers and developing user scenarios
  • Developing team effectiveness and collaboration
  • Planning and monitoring information projects
  • Managing translation and production
  • Evaluating project performance
  • Managing for quality, efficiency, and cost-effectiveness

The companion Web site includes electronic versions of the templates and checklists featured in the book.

Wiley Technology Publishing Timely. Practical. Reliable.

Visit our Web site at www.wiley.com/compbooks/

Read More Show Less

Product Details

  • ISBN-13: 9780471777113
  • Publisher: Wiley
  • Publication date: 12/11/2006
  • Edition description: Revised Edition
  • Edition number: 1
  • Pages: 648
  • Sales rank: 1,082,981
  • Product dimensions: 7.40 (w) x 9.22 (h) x 1.33 (d)

Meet the Author

JoAnn T. Hackos, PhD, is President of Comtech Services and director of the Center for Information-Development Management. She is also the author of Content Management for Dynamic Web Delivery (Wiley), Managing Your Documentation Projects (Wiley), Standards for Online Communication (Wiley), and User and Task Analysis for Interface Design (Wiley).

Read More Show Less

Table of Contents

Preface.

Acknowledgments.

Part 1 The Framework.

Chapter 1 An Introduction to Information-Development Management.

Chapter 2 The Information Process Maturity Model.

Part 2 Portfolio Management.

Chapter 3 Introduction to Portfolio Management.

Chapter 4 Managing an Information-Development Budget.

Chapter 5 Understanding the Technology Adoption Life Cycle.

Chapter 6 Developing Relationships with Customers and Stakeholders.

Chapter 7 Developing User Scenarios.

Chapter 8 Optimizing Your Organization’s Efficiency and Effectiveness.

Chapter 9 Supporting Process Improvements with Effective Tools.

Chapter 10 Developing Effective Teams.

Chapter 11 Managing Your Team Resources.

Chapter 12 Developing as an Effective Leader.

Chapter 13 Promoting Innovation in Information Development.

Part 3 Project Management.

Chapter 14 An Introduction to Project Management.

Chapter 15 Starting Your Project.

Chapter 16 Planning Your Information Development Project.

Chapter 17 Implementing a Topic Architecture.

Chapter 18 Keeping Your Project on Track.

Chapter 19 Managing as the Project Changes.

Chapter 20 Managing in a Collaborative Environment.

Chapter 21 Managing Quality Assurance.

Chapter 22 Managing Localization and Translation.

Chapter 23 Managing Production and Delivery.

Chapter 24 Evaluating the Project.

Bibliography.

Index.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)