Information Ecology: Mastering the Information and Knowledge Environment [NOOK Book]

Overview

In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the total information environment within an organization. Arguing that the information that comes from computer systems may be considerably less valuable to managers than information that flows in from a variety of other sources, the author describes an approach that encompasses the company's entire information environment, the management of which he calls information ecology. ...
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Information Ecology: Mastering the Information and Knowledge Environment

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Overview

In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the total information environment within an organization. Arguing that the information that comes from computer systems may be considerably less valuable to managers than information that flows in from a variety of other sources, the author describes an approach that encompasses the company's entire information environment, the management of which he calls information ecology. Citing examples drawn from his own extensive research and consulting, including such major firms as AT&T, American Express, Ford, General Electric, Hallmark, Hoffman La Roche, IBM, Polaroid, Pacific Bell, and Toshiba, Davenport illuminates the critical components of information ecology, and at every step along the way, he provides a quick assessment survey for managers to see how their organization measures up. He discusses the importance of developing an overall strategy for information use; explores the infighting, jealousy over resources, and political battles that can frustrate information sharing; underscores the importance of looking at how people really use information how they search for it, modify it, share it, hoard it, and even ignore it and the kinds of information they want; describes the ideal information staff, who not only store and retrieve information, but also prune, provide context, enhance style, and choose the right presentation medium; examines how information management should be done on a day to day basis; and presents several alternatives to the machine engineering approach to structuring and modeling information.
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Product Details

  • ISBN-13: 9780198027188
  • Publisher: Oxford University Press
  • Publication date: 6/26/1997
  • Sold by: Barnes & Noble
  • Format: eBook
  • File size: 946 KB

Meet the Author

Thomas H. Davenport, author of the best-selling Process Innovation: Reenigineering Work Through Information Technology, combines real-world business experience with an academic's understanding of the principles that underlie effective business management. He is presently the Curtis Mathes Fellowship Professor, and Director of the Information Management Program at the University of Texas, Austin. A former partner and Director of Research at the consulting firm of Ernst & Young, Davenport has consulted for McKensey and Co., CSC Index, and remains a Research fellow at Enrsnt & Young's Center for Business Innovation. He has written for the Harvard Business Review, Sloan management Review, and writes a monthly column for CIO Magazine. Larry Prusak is Practice Leader in Knowledge Management for IBM Consulting Group.

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Table of Contents

Preface and Acknowledgments
1 Information and Its Discontents: An Introduction 3
2 The Illusion of Control: Our Information Past 15
3 The Best of All Worlds: Information Ecology 28
4 Information Strategy 46
5 Information Politics 67
6 Information Behavior and Culture 83
7 Information Staff 108
8 Information Management Processes 134
9 Information Architecture 156
10 Connecting to the Company: Information and the Organization 175
11 Information and the Outside World 193
12 Implementing Information Ecology 218
Notes 229
Index 247
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