Information In Formation: How to Gain the 71% Advantage


Increase your team's performance by 71% and do it Now! In Formation equips your team with the same advantage a flock of geese takes for granted. By following the tested guidelines outlined in this authentic resource book, your organization will fly farther, faster, and with no additional effort, keeping you out in front.
Read More Show Less
... See more details below
$16.67 price
(Save 16%)$19.95 List Price
Other sellers (Hardcover)
  • All (11) from $1.99   
  • New (1) from $5.95   
  • Used (10) from $1.99   
Sending request ...


Increase your team's performance by 71% and do it Now! In Formation equips your team with the same advantage a flock of geese takes for granted. By following the tested guidelines outlined in this authentic resource book, your organization will fly farther, faster, and with no additional effort, keeping you out in front.
Read More Show Less

Product Details

  • ISBN-13: 9780963176639
  • Publisher: Rising Tide Publishing
  • Publication date: 10/1/1996
  • Edition description: TURBO LEADERSHIP SYSTEMS
  • Pages: 297
  • Product dimensions: 5.53 (w) x 8.46 (h) x 0.93 (d)

Table of Contents

1 Words That Work 3
What Is Communication? 4
Cool Hand Luke 7
Smooth Sailing 8
Specificity Empowers Your Words 11
Choosing Words 12
Admit Vulnerability 15
Empower With Anination And Enthusiasm 16
2 Vision For The Voyage 19
Why Look Beyond? 20
Creating a Vision Statement 24
Mission: The Purpose Behind The Vision 28
3 Values For The Voyage 35
The Value of Consistency 35
I Quit 36
The Ethical Dilemma 37
Committing Values To Heart 39
Justice 44
The Basics 45
Values In Formation 48
4 Champion Change 53
Cultural Change 54
DS x MV x FS [greater than sign] RC 55
A Change For The Better 58
Quality Steering Team 60
Effects Of Change 61
Mastering The Forces Of Change 63
5 Longing For Belonging 69
Three Basics Of A Performance Team 71
Moving Toward Team Spirit 72
Functions Of A Performance Team 74
Benefits Of Performance Teams 76
Stages Of Performance Team Development 78
Forming, Storming, Norming, Performing 78
Forming 78
Storming 79
Norming 80
Performing 81
6 Customer Commitment 85
Shirt Off Your Back 85
Identifying The Customer 87
Listen To Your Customer 90
Lasting Impressions 92
7 Productive Processes 99
Study The Process 100
Proper Process Empowers 103
Steps To Improve Your Process 105
Process Development Comes In Many Colors 111
8 Meaningful Measures 115
Learning Organization 117
Measurement 118
System Performance 120
Benchmarking 121
Performance Criteria Data 123
Feedback 124
Measuring and Chartering Suppliers 126
Measure For Measure 128
9 Determining The Destination 133
Setting Goals 135
Kaizen 139
10 Tactical Training 143
Midnight Oil 145
Around The Corner 147
Train To Fit 150
Who Should Do The Training? 154
11 Keeping Commitments 157
Salvaged Opportunity 159
Cleaned Up 161
Who Will Do What By When? 163
Aligning Agreements 165
Don't Open With Excuses 168
12 Embracing Encouragement 171
Encourage Mints 171
Provide Courage Through Encouragement 173
Charged Up 175
Merry Christmas 176
Sweatshirts 178
Accepting Praise 179
Mailing The Mailman 180
13 Caring Coaching 187
Remodel 189
Secrets of Caring Coaching 190
The Extra Mile 191
A Pinch In Time 193
Pulling Teeth 194
'But' Method 195
#@&*! 197
Sub-Contractors 199
Review 200
Wandering Around 202
14 Courageous Correction 207
Fault Finding 207
Candy Bar 209
Two Ways To Correct 210
Bid Day 212
Moving Into Alignment 214
Take-Off's 215
Off Course 217
Start With Praise 218
Pain In The Butt 219
Discharging 221
15 Practical Problem Solving 225
Fogged In 225
A Philosophy of Problem Solving 227
When Does A Problem Exist? 228
All Washed Up 229
Problem Solving Wheel 232
Tips On Defining The Problem 232
Diagrams For Problem-Solving 233
Getting Help 235
16 Meaningful Meetings 239
Stumbling Blocks 240
Planning The Environment 243
Planning Effective Meetings 244
Team Meeting Preparation Checklist 247
Brainstorm Success 248
Starting Your Meeting 249
Develop a Code of Conduct 253
Meetings Matter 254
Speaking Before Groups 255
17 Listening Leader 263
Go Fish 263
Slip Sliding Away 265
Make Time To Listen 268
Focus Groups 269
Mom 270
Listen With Empathy 271
Listen to Lead 273
Active vs. Passive Listening 275
18 Loyal Leadership 281
Jump In 281
Going The Distance 283
If You Blow It, Show It 285
Empowering Leaders Manage Emotions 287
Empowering Leaders Serve 292
"And A Little Child Shall Lead Them" 294
It's An Old Story 296
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)