Information Systems

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Product Details

  • ISBN-13: 9780201510300
  • Publisher: Addison-Wesley
  • Publication date: 12/28/1991
  • Edition number: 1
  • Pages: 752

Table of Contents

Pt. I Basic Ideas for Understanding Information Systems 3
Ch. 1 System-Related Challenges for Business Professionals 11
Ch. 2 Framework and Method for Analyzing Systems in Business Terms 51
Ch. 3 Describing and Evaluating Business Processes 95
Ch. 4 Information and Databases 143
Pt. II Applications and Impacts of Information Systems 191
Ch. 5 Types of Information Systems: Different Ways to Support Communication and Decision Making 197
Ch. 6 Increasing Efficiency and Effectiveness of Internal Operations 242
Ch. 7 Helping Firms Compete through Selling, Pricing, and Product Differentiation 285
Ch. 8 Human and Ethical Issues 323
Pt. III Understanding the Role of Information Technology 363
Ch. 9 Computer Hardware 373
Ch. 10 Software and Programming 419
Ch. 11 Telecommunications and Networks 457
Ch. 12 Steps Toward Computer Intelligence: Making Systems "Smarter" 501
Pt. IV Planning, Building, and Managing Information Systems 543
Ch. 13 Information System Planning 549
Ch. 14 Methods for Building Information Systems 591
Ch. 15 Information System Security and Control 638
Photo Credits 696
Company Index 697
Author Index 700
Glossary/Index 703
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