Information Technology for Management: Making Connections for Strategic Advantage / Edition 2

Information Technology for Management: Making Connections for Strategic Advantage / Edition 2

by Efraim Turban, Ephraim McLean, James Wetherbe, Ephraim R. McLean
     
 

ISBN-10: 0471178985

ISBN-13: 9780471178989

Pub. Date: 09/28/1998

Publisher: Wiley

A practical, managerial-oriented approach to getting the most out of IT.
Managers will learn the most effective ways to use information systems in this new edition. The authors examine case studies to highlight new technology and applications including fuzzy logic, neural computing, and hypermedia.

Overview

A practical, managerial-oriented approach to getting the most out of IT.
Managers will learn the most effective ways to use information systems in this new edition. The authors examine case studies to highlight new technology and applications including fuzzy logic, neural computing, and hypermedia.

Product Details

ISBN-13:
9780471178989
Publisher:
Wiley
Publication date:
09/28/1998
Edition description:
Older Edition
Pages:
848
Product dimensions:
8.37(w) x 10.33(h) x 1.31(d)

Table of Contents

Part IIt in the Organization1
1.Organizations, Environments, and Information Technology3
1.1The New World of Business4
1.2Examples of Information Systems at Work Worldwide19
1.3Information Technology Developments and Trends25
1.4Why Should You Learn About Information Technology?31
1.5Plan of the Book33
Technology Guides (at the End of the Book)34
Managerial Issues35
2.Information Technologies: Concepts and Management42
2.1Information Systems: Concepts and Definitions44
2.2Classification of Information Systems45
2.3Transactional and Functional Processing53
2.4Operational, Managerial, and Strategic Systems55
2.5Information Infrastructure and Architecture58
2.6Managing Information Resources65
Managerial Issues68
3.Strategic Information Systems74
3.1Strategic Advantage and Information Technology74
3.2Porter's Competitive Forces Model and Strategies82
3.3Porter's Value Chain Analysis Model88
3.4Strategic Information Systems Frameworks92
3.5A Framework for Global Competition96
3.6Strategic Information Systems Applications97
Managerial Issues106
4.Business Process Reengineering and Information Technology112
4.1Basic Concepts and the Need for BPR114
4.2The Principles of BPR and the Role of IT122
4.3BPR and Restructuring the Organization127
4.4The Networked Organization136
4.5Virtual Corporations142
4.6Total Quality Management and Reengineering145
4.7Implementing Reengineering149
Managerial Issues156
Part IINetworks and it165
5.Network Computing: Discovery, Communication, and Collaboration167
5.1The Internet169
5.2Groupware Technology and Infrastructure179
5.3Some Internet Implementation Topics196
Managerial Issues201
6.Electronic Commerce209
6.1Foundations of Electronic Commerce211
6.2Business-to-Consumer Applications221
6.3Business-to-Business Applications241
6.4Customers, Market Research, and Customer Support252
6.5Infrastructure, Payments, and Support258
Managerial Issues273
7.Impacts of it on Organizations, Individuals, and Society282
7.1Does IT Have Only Positive Effects?283
7.2Ethical Issues285
7.3Impacts on Organizations295
7.4Impacts on Individuals at Work298
7.5Societal Impacts and the Internet Community302
Managerial Issues313
Part IIIUsing IT323
8.Transaction Processing, Innovative Functional Systems, Supply Chain Integration325
8.1Functional Information Systems326
8.2Transaction Processing Information Systems330
8.3Innovative IT Applications in the Functional Areas337
8.4ERP and Integrated Information Systems371
Managerial Issues374
9.Supporting Management and Decision Making382
9.1The Managers and Decision Making384
9.2Decision Support Systems395
9.3Corporate-Level Decision Support403
9.4Advanced Decision Support Topics410
Managerial Issues417
10.Data and Knowledge Management424
10.1Data Management: A Critical Success Factor426
10.2Data Warehousing, Mining, and Analysis435
10.3Data Visualization Technologies445
10.4Marketing Databases in Action452
10.5Knowledge Management456
11.Intelligent Support Systems467
11.1Intelligent Systems and Artificial Intelligence469
11.2Expert Systems478
11.3Other Intelligent Systems: From Voice to Neural Computing489
11.4Intelligent Agents498
11.5Emerging Technology: Virtual Reality504
Part IVManaging IT515
12.Planning for Information Technology and Systems517
12.1IT Planning--A Critical Issue for Business518
12.2Strategic Information Planning525
12.3Information Requirements Analysis531
12.4Planning Information Technology Architectures534
12.5Other Issues in Planning547
13.Information Technology Economics557
13.1Economic and Financial Trends558
13.2Evaluating IT: Benefits, Costs, and Performance566
13.3Evaluating IT: Perspectives on Intangible Benefits574
13.4Accounting for Costs: Chargeback and Outsourcing580
13.5Other Economic Aspects of Information Technology589
14.Systems Development602
14.1The Concept of a Systems Development Life Cycle603
14.2Methods for Complex or Quickly Needed Systems612
14.3Systems Developed Outside the IS Department618
14.4Comparing Alternatives for Acquiring New Systems626
14.5Some Important Systems Development Issues630
15.Managing Information Resources, Control, and Security645
15.1The Information Systems Department647
15.2Managing the IS Department652
15.3IS Vulnerability and Computer Crimes659
15.4Protecting Information Systems666
15.5A Future Issue683
Technology Guides
T.1Hardware696
T1.1What Is a Computer System?697
T1.2The Evolution of Computer Hardware699
T1.3Types of Computers700
T1.4The Microprocessor and Primary Storage704
T1.5Input/Output Devices709
T.2Software721
T2.1Types of Software722
T2.2Application Software723
T2.3Systems Software727
T2.4Programming Languages731
T2.5Software Development and CASE Tools739
T2.6Software Issues and Trends741
T.3Data and Databases744
T3.1File Management745
T3.2Databases and Database management Systems747
T3.3Logical Data Organization750
T3.4Creating Databases755
T3.5Emerging Database Models757
T3.6Physical Database Organization758
T3.7Database Management760
T.4Telecommunications and the Internet762
T4.1Telecommunication Concepts763
T4.2Communications Media (Channels)766
T4.3Network Architecture: Protocols, Standards, Interfaces, and Topologies774
T4.4Network Processing: Open Systems and Enterprise Networking781
T4.5The Internet784
Glossary1
Photo Credits1
Name Index1
Subject Index1
Global Index1

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