Information Technology for Management: Transforming Organizations in the Digital Economy / Edition 6

Information Technology for Management: Transforming Organizations in the Digital Economy / Edition 6

by Efraim Turban, Dorothy Leidner, Ephraim McLean, James Wetherbe

Thoroughly Updated Sixth Edition!

Social networks are transforming how people communicate, work, and play. This comprehensive new edition highlights this new technology and scores of others that are changing how organizations operate and compete in the current global environment.

The cover depicts two examples of social network. The larger image is a visualization

See more details below


Thoroughly Updated Sixth Edition!

Social networks are transforming how people communicate, work, and play. This comprehensive new edition highlights this new technology and scores of others that are changing how organizations operate and compete in the current global environment.

The cover depicts two examples of social network. The larger image is a visualization of the trust relationships in a web-based social network. The smaller figures are default avatars from Second Life, a multi-layered, 3D virtual world that is imagined, created, and owned by its residents.

See chapter 4 for more information on social networks.

For more information on Second Life, visit second or see Second Life: the Official Guide by Rymaszewski et al. at www.

For more information on the trust network, visit

Product Details

Publication date:
Edition description:
Older Edition
Product dimensions:
8.10(w) x 10.30(h) x 1.10(d)

Table of Contents

PART I: IT In the Organization.

1. IT Support of Organizational Performance.

Chip War: Intel versus AMD.

1.1 Doing Business in the Digital Economy.

1.2 Business Pressures, Organizational Performance and  Responses, and IT Support.

1.3 Information Systems and Information Technology.

1.4 The Adaptive, Agile, Real-Time Enterprise.

1.5 Information Technology Developments and Trends.

1.6 Why Should You Learn About Information Technology?

1.7 Plan of the Book.

1.8 Managerial Issues.

Minicase: 1. Dartmouth College Goes Wireless.

Minicase: 2. A Digital Hospital Increases Performance and Saves Lives.

Appendix 1A Porter’s Models.

2 Information Technologies: Concepts and Management.

Building an E-Business at FedEx Corporation.

2.1 Information Systems: Concepts and Definitions.

2.2 Classification and Types of Information Systems.

2.3 How IT Supports People and Organizational Activities.

2.4 How IT Supports Supply Chains and Enterprise Systems.

2.5 Information Systems Infrastructure and Architecture.

2.6 Emerging Computing Environments: SaaS, SOA, and More.

2.7 Managerial Issues.

Minicase: 1. E-Commerce Supports Field Employees at Maybelline.

Minicase: 2. How TrueCredit Utilizes SOA to Build Fast, Reliable Applications.

Appendix 2A Build-to-Order Production.

Appendix 2B Basics of Supply Chains.


3 Data Management: Data, Databases, and Warehousing.

Finding Diamonds by Data Mining At Harrah’s.

3.1 Data Management: A Critical Success Factor.

3.2 File Management.

3.3 Databases and Database Management Systems.

3.4 Creating Databases.

3.5 Data Warehousing.

3.6 Marketing Databases in Action.

3.7 Web-Based Data Management Systems.

3.8 Managerial Issues.

Minicase: 1. Homeland Security Data Integration.

Minicase: 2. Precision Buying, Merchandising, and Marketing at Sears.

4 Networking: Discovery, Communication, Collaboration.

Super Bowl XXXIX Collaboration Portal.

4.1 Network Computing—Overview and Drivers.

4.2 Discovery, Search, and Customized Delivery.

4.3 Communication.

4.4 Messaging and Collaboration.

4.5 Social and Ethical Issues.

4.6 Managerial Issues.

Minicase: 1. Dresdner Kleinwort Wasserstein Uses Wiki for Collaboration.

Minicase: 2. Converged Networks Support Complex and Global Business Relationships.

Appendix 4A The Future of Networking Infrastructure.


5 E-Business and E-Commerce.

Dell Is Using E-Commerce for Success.

5.1 Overview of E-Business and E-Commerce.

5.2 Major EC Mechanisms.

5.3 Business-to-Consumer Applications.

5.4 B2B Applications.

5.5 Major Models of E-Business: From E-Government to C2C.

5.6 E-Commerce Support Services: Advertising, Payment, and Order Fulfillment.

5.7 Ethical and Legal Issues in E-Business.

5.8 Managerial Issues.

Minicase: 1. From Paper to E-Payments: The Story of Wells Fargo Home Mortgage.

Minicase: 2. E-Commerce Improves Inventory Control at Hi-Life Corporation.

6 Mobile, Wireless, and Pervasive Computing.

Food Lion Excels with Wireless Technologies.

6.1 Mobile Computing and Commerce: Overview, Benefits, and Drivers.

6.2 Mobile Applications in Financial Services.

6.3 Mobile Shopping, Advertising, and Content- Providing.

6.4 Mobile Enterprise and Interbusiness Applications.

6.5 Mobile Consumer Services and Entertainment.

6.6 Location-Based Services and Commerce.

6.7 Pervasive Computing.

6.8 Managerial Issues.

Minicase: 1. Hertz Goes Wireless.

Minicase: 2. Washington Township Fire Department Goes Wireless.


7 Transaction Processing, Functional Applications, and Integration.

Wireless Inventory Management System at Dartmouth-Hitchcock Medical Center.

7.1 Functional Information Systems.

7.2 Transaction Processing Information Systems.

7.3 Managing Production/Operations and Logistics.

7.4 Managing Marketing and Sales Systems.

7.5 Managing the Accounting and Finance Systems.

7.6 Managing Human Resources Systems.

7.7 Integrating Functional Information Systems.

7.8 How IT Supports Compliance.

7.9 Managerial Issues.

Minicase: 1. Dollar General Uses Integrated Software.

Minicase: 2. Musco Food Uses IT to Improve Sales and Operations.

8 Enterprise Systems.

Chevrontexaco Modernized its Supply Chain with IT.

8.1 Essentials of Enterprise Systems and Supply Chains.  

8.2 Supply Chain Challenges.

8.3 Supply Chain Opportunities.

8.4 Business Value of Enterprise Systems.

8.5 Enterprise Resource Planning Systems.

8.6 Business Process Management.

8.7 Product Life Cycle Management.

8.8 Customer Relationship Management.

8.9 Managerial Issues.

Minicase: 1. ERP Helps Productivity at Northern Digital Inc.

Minicase: 2. QVC Provides Superb CRM.

9 Interorganizational and Global Information Systems.

Limited Brands Creates a Superb Supply Chain.

9.1 Interorganizational Activities and Order Fulfillment.

9.2 Interorganizational Information Systems and Virtual Corporations.

9.3 Global Information Systems.

9.4 Facilitating IOS and Global Systems: From Demand-Driven Networks to RFID.

9.5 Interorganizational Information Integration.

9.6 Partner Relationship Management and Collaborative Commerce.

9.7 Managerial Issues.

Minicase: 1. How Volkswagen Runs Its Supply Chain in Brazil.

Minicase: 2. How UNICEF Manages Its Global IT.

Appendix 9A Electronic Data Interchange (EDI).

Appendix 9B Extranets, XML, and Web Services.


10 Knowledge Management.

Knowledge Management at Infosys Technologies.

10.1 Introduction to Knowledge Management.

10.2 Organizational Learning and Memory.

10.3 Knowledge Management Activities.

10.4 Approaches to Knowledge Management.

10.5 Information Technology in Knowledge Management.

10.6 Knowledge Management Systems Implementation.

10.7 Roles of People in Knowledge Management.

10.8 Ensuring Success of KM Efforts.

10.9 Managerial Issues.

Minicase: 1. Data Sharing That’s Saving Lives.

Minicase: 2. Buckman Labs Improves Global Knowledge Sharing.

11 Business Intelligence and Corporate Performance Management.

Toyota uses Business Intelligence to Excel.

11.1 A Framework for Business Intelligence: Concepts and Benefits.

11.2 Business Analytics, Online Analytical Processing, Reporting, and Querying.

11.3 Data, Text, Web Mining, and Predictive Analytics.

11.4 Data Visualization, Geographical Information Systems, and Virtual Reality.

11.5 Real-Time Business Intelligence and Competitive Intelligence.

11.6 Business (Corporate) Performance Management, Scorecards, and Dashboards.

11.7 Managerial Issues.

Minicase: 1. Lexmark International Improves Operations with BI.

Minicase: 2. State Governments Share Geospatial Information.

12 Management Decision Support and Intelligent Systems.

New Balance Makes Sure That Shoes Fit.

12.1 Managers and Decision Making.

12.2 Decision Support Systems: For Individuals, Groups, and the Enterprise.

12.3 Intelligent Support Systems: The Basics.

12.4 Expert Systems.

12.5 Other Intelligent Systems.

12.6 Automated Decision Support (ADS).

12.7 Managerial Issues.

Minicase: 1. A DSS Reshapes the Railway in the Netherlands.

Minicase: 2. Singapore and Malaysia Airlines Intelligent Systems.


13 IT Strategy and Planning.

Boeing’s IT Strategic Alignment: The Early Engagement System.

13.1 IT Strategic Alignment.

13.2 Competitive Forces Model.

13.3 Value Chain Model.

13.4 Strategic Resources and Capabilities.

13.5 IT Planning.

13.6 Interorganizational and International IT Planning.

13.7 Managing the IS Department.

13.8 Managerial Issues.

Minicase: 1. Verizon and Rivio Use the Web to Offer Big Benefits for Small Businesses.

Minicase: 2. Scenario Planning at National City Bank Aligns IT with Business Planning.

14 Information Technology Economics.

Justifying IT Investment in the State of Iowa.

14.1 Financial and Economic Trends and the Productivity Paradox.

14.2 Evaluating IT Investment: Benefits, Costs, and Issues.

14.3 Methods for Evaluating and Justifying IT Investment.

14.4 IT Economics Strategies: Chargeback and Outsourcing.

14.5 Economic Aspects of IT and Web-Based Systems.

14.6 Managerial Issues.

Minicase: 1. How American Express Makes Superb Investment Decisions.

Minicase: 2. Outsourcing Its IT, Kone Is Focusing on Its Core Competencies.

15 Acquiring IT Applications and Infrastructure.

How Sterngold Acquired an E-commerce System.

15.1 The Landscape and Framework of IT Application Acquisition.

15.2 Identifying, Justifying, and Planning IT Systems Applications (Step 1).

15.3 Acquiring IT Applications: Available Options (Step 3).

15.4 Outsourcing, Application Service Providers, and Utility Computing.

15.5 Selecting an Acquisition Approach and Other Implementation Issues.

15.6 Connecting to Databases, Enterprise Systems, and Business Partners: Integration (Step 4).

15.7 Business Process Redesign.

15.8 Managerial Issues.

Minicase: 1. Web Services Give Merrill’s Legacy Systems New Life in the Web World.

Minicase: 2. NCBJ Achieves a 500 Percent–Plus ROI by Rebuilding Its IT Infrastructure.

16 Security.

Security Failure Moves Stock Price at Choicepoint.

16.1 Securing the Enterprise.

16.2 IS Vulnerabilities and Threats.

16.3 Fraud and Computer Crimes.

16.4 IT Security Management Practices.

16.5 Network Security.

Internal Control and Compliance Management.

16.7 Business Continuity and Disaster Recovery Planning.

16.8 Implementing Security: Auditing and Risk Management.

16.9 Computer Forensics.

16.10 Managerial Issues.

Minicase: 1. Preventing and Detecting Operational Risk Caused by Employees.

Minicase: 2. Accounting Fraud at NEC Leads to Five-Year Earnings Restatement.

17 Impacts of IT on Individuals, Organizations, and Society*.

Movie Piracy.

17.1 Perspectives on IT Impacts.

17.2 IT Is Eliminating the Barriers of Time, Space, and Distance.

17.3 Information Is Changing from a Scarce Resource to an Abundant Resource.

17.4 Machines Are Performing Functions Previously Performed by Humans.

17.5 Information Technology Urges People to Reexamine Their Value Systems.

17.6 Conclusion.

17.7 Managerial Issues.

Minicase: 1. The Distributed Megachurch.

Minicase: 2. RFID for Consumer Products.


T1 Hardware*.

T2 Software*.

T3 Data and Databases*.

T4 Telecommunications*.

T5 The Internet and the Web*.

T6 A Technical View of System Analysis and Design*.

Company Index.

Name Index.

Subject Index.

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