Information Technology in Government: Britain and America

Information Technology in Government: Britain and America

by Helen Margetts, Margetts Helen
     
 

ISBN-10: 0415174821

ISBN-13: 9780415174824

Pub. Date: 12/28/1998

Publisher: Taylor & Francis

This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information

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Overview

This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information systems have become inextricably linked with the core tasks of governmental organisations. The key government departments examined are:
* the Inland Revenue Service and Social Security Administration in the US
* the Inland Revenue and Benefits Agency in the UK

Product Details

ISBN-13:
9780415174824
Publisher:
Taylor & Francis
Publication date:
12/28/1998
Series:
Routledge Research in Information Technology and Society Series
Pages:
224
Product dimensions:
6.10(w) x 9.30(h) x 0.80(d)
Lexile:
1490L (what's this?)

Table of Contents

List of tables
Acknowledgements
Abbreviations
Introduction: information technology and a dream of the future
1Computerising the tools of government? The spread of information technology1
2Innovation, expenditure and control: governmental responses to information technology31
3Computerisation in the UK Benefits Agency52
4Systems modernisation in the US Social Security Administration71
5Computerisation in the US Internal Revenue Service89
6Computerisation in the UK Inland Revenue109
7New players: government contracting of information technology125
8The ambiguous essence of the state of the future162
References187
Index204

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