Information Technology in Government: Britain and America

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Overview

This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information systems have become inextricably linked with the core tasks of governmental organisations. The key government departments examined are:
* the Inland Revenue Service and Social Security Administration in the US
* the Inland Revenue and Benefits Agency in the UK

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Product Details

Table of Contents

List of tables
Acknowledgements
Abbreviations
Introduction: information technology and a dream of the future
1 Computerising the tools of government? The spread of information technology 1
2 Innovation, expenditure and control: governmental responses to information technology 31
3 Computerisation in the UK Benefits Agency 52
4 Systems modernisation in the US Social Security Administration 71
5 Computerisation in the US Internal Revenue Service 89
6 Computerisation in the UK Inland Revenue 109
7 New players: government contracting of information technology 125
8 The ambiguous essence of the state of the future 162
References 187
Index 204
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