Information Technology, Organizations and People: Transformations in the UK Retail Financial Services

Information Technology, Organizations and People: Transformations in the UK Retail Financial Services

by Jeff Watkins
     
 

ISBN-10: 0415181658

ISBN-13: 9780415181655

Pub. Date: 05/29/1998

Publisher: Taylor & Francis

This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices.
The book is based upon a series of rolling surveys carried out

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Overview

This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices.
The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering.
As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.

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Product Details

ISBN-13:
9780415181655
Publisher:
Taylor & Francis
Publication date:
05/29/1998
Series:
Routledge Advances in Management and Business Studies Series
Pages:
268
Product dimensions:
6.00(w) x 9.00(h) x 0.75(d)
Lexile:
1420L (what's this?)

Table of Contents

List of figures
List of tables
Acknowledgements
Introduction1
Outline of the study2
1Background to the research7
2UK retail financial services and today's business challenge29
3Business and IT trends in retail banking, mortgage lending, life and general insurance38
4Analysing stages of IT development51
5Towards integration and business process redesign66
6Technology for transformation87
7Managing the IT function108
8Management strategies126
9New structures for transformation145
10Structural transitions and the impact of knowledge-intensity158
11Effects on clerical workers174
12Effects on professionals182
13Effects on senior and middle managers195
14Effects on motivation and reward systems205
Conclusion219
Appendix236
References242
Index251

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