Information Technology, Organizations and People: Transformations in the UK Retail Financial Services

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Overview

This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices.
The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering.
As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.
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Product Details

Table of Contents

List of figures
List of tables
Acknowledgements
Introduction 1
Outline of the study 2
1 Background to the research 7
2 UK retail financial services and today's business challenge 29
3 Business and IT trends in retail banking, mortgage lending, life and general insurance 38
4 Analysing stages of IT development 51
5 Towards integration and business process redesign 66
6 Technology for transformation 87
7 Managing the IT function 108
8 Management strategies 126
9 New structures for transformation 145
10 Structural transitions and the impact of knowledge-intensity 158
11 Effects on clerical workers 174
12 Effects on professionals 182
13 Effects on senior and middle managers 195
14 Effects on motivation and reward systems 205
Conclusion 219
Appendix 236
References 242
Index 251
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