Inside, Outside, And Online

Paperback (Print)
Buy New
Buy New from
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 95%)
Other sellers (Paperback)
  • All (13) from $1.99   
  • New (4) from $6.91   
  • Used (9) from $1.99   

More About This Textbook


"Inside, Outside, and Online provides practical advice and inspiration for building community with your library. Based on a scan of the community and technology environments within which libraries operate, related literature, and the practical experiences of hundreds of library staff, actively building communities through their work, the book provides much-needed insights into the essential elements of community building through identifying user needs and designing services to meet those needs; engaging communities with service selection, creation, and iteration; and utilizing practical new technologies." Whatever your role, and whatever the size or type of your library, the principles outlined here can support anyone working to build a strong community of engaged, interested, and satisfied library users.

Read More Show Less

Editorial Reviews

Library Journal
Seasoned public library managers might be tempted to dismiss this book, thinking that they are already well versed in many of its topics (such as performing a needs assessment, developing a strategic plan, and marketing and evaluating services). That would be a big mistake. For what Hill (director of community services, WebJunction) offers is nothing less than a holistic vision for public libraries in the United States, centered on the library's ability to create community. She adroitly draws on scholarship and research, examples and interviews, to create a plan for libraries that is as sharply focused as it is quietly urgent. By succeeding even more as community builders, libraries, Hill believes, can become sustainable—meaning that the public can't live without them. Public librarians would do well to use this book as a roadmap, at least for the next decade.—BK
VOYA - Erin Wyatt
The process of community building in libraries using research-based assertions and practical examples is explored in this text. The author begins with the premise that a number of developments in recent years— including social science research, particularly on the notion of social capital, the Gates Foundation work to help libraries deliver public-access computing, and the developments in social computing forged by Web 2.0 technologies—have emerged to underscore the importance of libraries continuing to strive to create and strengthen community in order to be more effective, vibrant, and sustainable institutions. Hill argues that successful community building in libraries addresses five common practices, which are to assess, deliver, engage, iterate, and sustain. Chapters devoted to each of these areas include brief anecdotes from practitioners about how these principles are being used within their institutions. Guiding questions, research-based information, and examples from the field give each chapter a philosophical basis as well as a practical approach. Focused mostly on public libraries, the ideas and processes presented within the text are applicable for libraries of any type. In accessible ways replete with examples, the author lays a solid foundation for each of the highlighted areas including needs assessments, service offerings, communicating with users, evaluation, and building libraries for the future. Librarians will find this book inspiring and practical. Readers will begin to plan ways in which to act to strengthen the library community within their own institutions as they turn the pages. Reviewer: Erin Wyatt
Read More Show Less

Product Details

  • ISBN-13: 9780838909874
  • Publisher: ALA Editions
  • Publication date: 5/1/2009
  • Edition description: New Edition
  • Pages: 194
  • Product dimensions: 6.00 (w) x 8.90 (h) x 0.40 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)