Inside Teams: How 20 World-Class Organizations Are Winning Through Teamwork

Overview

A powerful tool for anyone using teams as an integral part of reorganizing. The authors deconstruct the team-building strategies of twenty of the world's best team-based companies to offer practical advice on how you can do the same. Each case history takes you behind the scenes for an in-depth look at the key practices used by such organizations as Colgate-Palmolive, Miller Brewing Company, and Texas Instruments to successfully implement empowered teams. Every critical aspect is covered, from gaining senior ...

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Overview

A powerful tool for anyone using teams as an integral part of reorganizing. The authors deconstruct the team-building strategies of twenty of the world's best team-based companies to offer practical advice on how you can do the same. Each case history takes you behind the scenes for an in-depth look at the key practices used by such organizations as Colgate-Palmolive, Miller Brewing Company, and Texas Instruments to successfully implement empowered teams. Every critical aspect is covered, from gaining senior management support to making team selections and designing training systems.

A rich expose' of 20 of the world's best team-based companies, Inside Teams shows managers, team members and human resource specialists how to benchmark their own organization's team implementation plans against the leaders. Each case history looks at what the organization did in key areas to institute teams and to support their success through training and incentives.

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Editorial Reviews

From the Publisher
"The final word on teams."

''An excellent book for benchmarking empowered teams withinworld-class organizations without ever leaving your desk.'' (FredEintracht, team leader, Texas Instruments, Defense Systems andElectronics Group, High-Performing Organizations Development)

"For those readers grappling with implementing teams, Inside Teamsis worth its weight in benchmarking funds."

''A very valuable resource! Kraft General Foods Customer SupportServices have used numerous practical, real-life examples from thisbook to help our internal customers understand the teams processand realize what business results they can expect from implementingteams.'' (Nicholas Bridges, Director of Training, Kraft GeneralFoods, Customer Support Services)

"An invaluable guide. . . . Whether or not companies used teamworkto redesign core processes or to gain business focus andcompetitive advantage, getting a behind-the-scenes look at theirpractices is an enlightening journey."

''A wonderfully succinct study of team implementationin a varietyof company culturesoffering valuable insights into some of thelatest technologists available in team system designs.'' (Lee D.Ashton, Vice President of Human Resources, Maplehurst)

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Product Details

Meet the Author

RICHARD S. WELLINS Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). WILLIAM C. BYHAM Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). GEORGE R. DIXON Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham).

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Table of Contents

1. Introduction: A Guide to Benchmarking World-Class WorkTeams.

Part One: Start-Up and Early Stages.

1. Focusing on the Patient to Meet the Challenges of Health CareReform, Cape Coral Hospital.

2. The Evolving Role of Leadership in Creating Flexible, ProductiveTeams, Development Dimension International.

3. Keeping in Step with a Rapidly Changing Market, K Shoes,Ltd.

4. Building Teams from the Ground Up by Developing New Team Skills,Miller Brewing Company.

5. Streamlining Business Processes to Stay Competitive, Mine SafetyAppliances Company.

6. Making a Commitment to Involve Everyone in the Change, Pzifer,Inc.

7. Using Teamwork to Redesign Core Processes, Sterling Winthrop,Ltd.

8. Driving Reengineering Through Empowered Teams, UCARCarbon.

Part Two: Experienced and Maturing Stages.

9. Teams in Fast Forward: Building Commitment Quickly, AmpexSystems.

10. Gaining Business Focus Through Mini-Enterprise Units, Bord naMonaPeat Energy Division.

11. The Plant Start-Up That Became the Model for High-PerformanceTeams, Colgate-Palmolive Company.

12. Making Teams Work in Union and Nonunion Facilities, HannafordBrothers Company.

13. Project-Based Teams: Creating Flexibility and Focus in a MatrixEnvironment, Harris Corporation.

14. Achieving Customer Satisfaction by Managing the Whole Businesswith Teams, Kodak Customer Assistance Center.

15. Using Total Quality Management as the Foundation for Teams,Milwaukee Insurance Company.

16. How Empowered Teams Helped Win the Malcolm Baldrige Award,Eastman Chemical Company.

17. The Baldrige and Beyond: Sustaining Systemwide Reengineeringand Empowerment, Texas InstrumentsDefense Systems and ElectronicsGroup.

18. The Language of Teams Can Be Spoken Anywhere, TexasInstrumentsMalaysia.

19. Aligning Systems to Keep Teams on the High-Performance Track,Westinghouse Electronic Assembly Plant.

20. Leading Teams: Transforming Managers into Coaches, WilsonSporting Goods Company.

Part Three: Lessons Learned.

21. Taking a Deeper Look Inside Teams: A Summary of BestPractices.

22. The Future of Teams: Predictions About the Journey TowardEmpowerment.

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