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When the first edition of Instructor Excellence was published in 1992, it became an instant bestseller among professionals who deliver and manage training. This thoroughly revised and updated second edition complements the timeless standards that made the first edition a classic and covers relevant developments in the design and delivery of training, including online and videoconferencing facilitation and current research on what sets exemplary instructors apart from the average.
This new edition also provides fresh and original guidelines and resources about how adults learn and shows how to instruct adults based on standards of excellence. Instructor Excellence guides instructors through a self-assessment to improve their own performance and outlines the performance expectations essential in assessing the success of training. It also includes information to make it easier to write job descriptions, select qualified trainers, establish trainer standards, train new trainers, and develop trainers' careers.
Written for both new and seasoned instructors, Instructor Excellence not only shows which instructional techniques work, it also features updated references, case studies, tools, and worksheets to help today's trainers achieve instructor excellence, including a new CD-ROM, which includes a leader's guide for training instructors.?
List of Exhibits.
Contents of the CD-ROM.
Preface to the Second Edition.
Pretest: On What Issues Do You Need to Improve Your Excellence as an Instructor?
Part One: Building a Foundation for Excellence.
1. Making a Difference: The Impact of Excellent Instructors.
2. Articulating the Roles and Responsibilities of Instructors.
3. Selecting Instructors: A Skill-Based Approach.
4. Communicating Expectations for Instructor Performance.
Part Two: Mastering the Tools of Instructor Excellence: Sixty Standards of Performance.
5. Being a Well-Prepared Instructor.
6. Generating Abundant Classroom Participation.
7. Building Effective Presentation Skills.
8. Adhering to Course Content and Sequencing.
9. Asking and Responding to Questions.
10. Using Training Aids to Enhance Learning.
11. Collecting and Making Sense of Evaluation Data.
Part Three: Managing Instructor Excellence.
12. Observing Instructors and Providing Feedback.
13. Recognizing and Rewarding Instructors.
14. Developing Instructors and Their Careers.
15. Ensuring the Success of Instructors.
1. Typical Classroom Problems.
2. Competencies for Training Delivery and Instruction.
About the Authors.
How to Use the CD-ROM.
Pfieffer Publications Guide.