Integrated Management Systems: A Practical Approach to Transforming Organizations / Edition 1

Integrated Management Systems: A Practical Approach to Transforming Organizations / Edition 1

by Thomas H. Lee, Shoji Shiba, Robert Chapman Wood
     
 

ISBN-10: 0471345954

ISBN-13: 9780471345954

Pub. Date: 11/02/1999

Publisher: Wiley

Based on a profoundly important six-year study by the Center for the Quality of Management (CQM), "Integrated Management Systems" shows how successful organizations accomplish something unbelievably powerful: Creating their own particular ways of executing the scientific method. The authors worked with the cooperation of some of America's largest companies -

Overview

Based on a profoundly important six-year study by the Center for the Quality of Management (CQM), "Integrated Management Systems" shows how successful organizations accomplish something unbelievably powerful: Creating their own particular ways of executing the scientific method. The authors worked with the cooperation of some of America's largest companies - Teradyne, Hewlett-Packard, Eastman Chemical, Ritz-Carlton — and of non-profit organizations including top hospitals and the U.S. Navy. They were surprised to find how radically successful systems differed from one organization to the next.

Yet the core of each was universal: Each organization had designed a system that gathered data about the organization's particular problems, developed theories, tested the theories, and finally documented and shared the results throughout the organization. Each successful organization's methods were unique much as the methods of each successful discipline within the sciences are unique. But less successful organizations had nothing comparable. And the processes through which the leaders in these organizations had gotten them on the right path had a great deal in common.

Product Details

ISBN-13:
9780471345954
Publisher:
Wiley
Publication date:
11/02/1999
Series:
Operations Management Series, #8
Pages:
336
Product dimensions:
6.32(w) x 9.59(h) x 1.12(d)

Table of Contents

The Theory and Practice of Integrated Management Systems: Putting the Scientific Method to Work.

Pioneers in Integrated Management Systems What Manufacturers Learned from Crisis.

The Service Industries: Integrated Management for Radically Different Processes.

Achieving Diverse Purposes: Integrated Systems in Education.

Managing the Most Complex Processes: Integrated Systems in Health Care.

Better Lives for Sailors and Continuous Improvement Processes: Integrated Systems in the Military.

The Challenge of Intransigent Organizations: Integrated Systems in Government Agencies.

Act Locally: What We Have Learned, What You Can Do.

Think Globally: The State of Management Today: What Still Must Be Done.

Appendices.

Notes.

Index.

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