Integrated Management Systems: A Practical Approach to Transforming Organizations / Edition 1

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Overview

"This is a thought-provoking book that will stimulate a constructive reevaluation of widespread management practices-and they badly need such reevaluation. If it does nothing else-and it does much more-it would deserve a serious reading."151;Russell L. Ackoff, Chairman, INTERACT, The Institute for Interactive Management

"Integrated Management Systems points the direction for the next leg of the quality journey by synthesizing success stories from diverse organizations into a broader set of best management practices."151;Ray Stata, Chairman, Analog Devices, Inc.

"Nothing would improve the performance of managers and organizations more than a deeper understanding of the potential and limitations inherent in management systems. This superb book, by three outstanding scholars, goes a very long way to that end."-Louis E. Lataif, Dean, Boston University School of Management

"A vast reservoir of diverse and profoundly rich experience with some of the most respected institutions such as GE, MIT, and IIASA has set Tom Lee up in pursuit of a lifetime dream. This book is the story of a fascinating journey in quest of a synthesis of the best management practices." -Jamshid Gharajedaghi, Managing Partner and CEO, INTERACT, The Institute for Interactive Management

"Finally, a book which offers pragmatics instead of polemics regarding the whole notion of quality and what it means to be a quality-based organization. This is no oneminute manager but a thoughtful and reflective guide to action." -Michael Lissack, Director, Organization Science-Related Programs, New England Complex Systems Institute and Editor-in-Chief, Emergence: A Journal of Complexity Issues in Organizations and Management

"Integrated Management Systems is unique in its leadership thinking and practice. It combines the association of experience, the capacity of intelligence, and professionalism required to lead in a turbulent world." -Robert W. A. Barbour, Director and Chief Executive, Northern Ireland Quality Centre

"East meets West in Integrated Management Systems: an innovative synthesis of American systems theory and Japanese TQM practice that will become the standard reference text for researchers and practitioners everywhere." -Dr. Eamonn Murphy, Director, National Centre for Quality Management University of Limerick, Ireland

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Editorial Reviews

From the Publisher
"This is a thought-provoking book that will stimulate a constructive reevaluation of widespread management practices - and they badly need such reevaluation. If it does nothing else - and it does much more - it would deserve serious reading.(Russell L. Ackoff, Chairman, INTERAC, The Institute for Interactive Management)

"Nothing would improve the performance of managers and organizations more than a deeper understanding of the potential and limitations inherent in management systems. This superb book, by three outstanding scholars, goes a very long way to that end." (Louis E. Lataif, Dean Boston University School of Management)

"Finally, a book which offers pragmatics instead of polemics regarding the whole notion of quality and what it means to be a quality-based organization. This is no one-minute manager but a thoughtful and reflective guide to action. (Michael Lissack, Director, Organization Science-Related Programs, New England Complex Systems Institute, and Editor-in-Chief, "Emergence: A Journal of Complexity Issues in Organizations and Management")

"An innovative synthesis of American systems theory and Japanese TQM practice that will become the standard reference text for researchers and practitioners everywhere." (Dr. Eamonn Murphy, Director, National Centre for Quality Management University of Limerick, Ireland)

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Product Details

  • ISBN-13: 9780471345954
  • Publisher: Wiley
  • Publication date: 11/2/1999
  • Series: Operations Management Series , #8
  • Edition number: 1
  • Pages: 336
  • Sales rank: 1,044,139
  • Product dimensions: 6.32 (w) x 9.59 (h) x 1.12 (d)

Meet the Author

THOMAS H. LEE is President Emeritus of the Center for Quality of Management. He has also served as a senior manager at General Electric, a professor at MIT, and Director of the International Institute for Applied Systems Analysis in Vienna, Austria.
SHOJI SHIBA is one of the world's foremost experts on TQM and the author of Four Practical Revolutions in Management.
ROBERT CHAPMAN WOOD is a researcher associated with the Center for Quality of Management and the Asian Management Center of Boston University. His management writings have appeared in Forbes and the Financial Times (London).

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Table of Contents

The Theory and Practice of Integrated Management Systems: Putting the Scientific Method to Work.

Pioneers in Integrated Management Systems What Manufacturers Learned from Crisis.

The Service Industries: Integrated Management for Radically Different Processes.

Achieving Diverse Purposes: Integrated Systems in Education.

Managing the Most Complex Processes: Integrated Systems in Health Care.

Better Lives for Sailors and Continuous Improvement Processes: Integrated Systems in the Military.

The Challenge of Intransigent Organizations: Integrated Systems in Government Agencies.

Act Locally: What We Have Learned, What You Can Do.

Think Globally: The State of Management Today: What Still Must Be Done.

Appendices.

Notes.

Index.

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