Integrity Works: Strategies for Becoming a Trusted, Respected, and Admired Leader

Hardcover (Print)
Buy New
Buy New from
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 89%)
Other sellers (Hardcover)
  • All (15) from $1.99   
  • New (2) from $2.30   
  • Used (13) from $1.99   


Take Integrity to the Next Level

"How to develop, build and sustain trust throughout the organization...Integrity Works provides excellent, pragmatic advice for all of us who seek success in working with others."

--Steve Wheelwright, Senior Associate Dean, Harvard Business School

"Telford and Gostick have done it again. Integrity Works gives the reader an insightful and stimulating look into the lives of leaders who have put integrity into action."

--Scott Anderson, President and CEO, Zions Bank

"With clarity, insight and fun anecdotes, Telford and Gostick describe how great leaders earn trust. Their argument that leaders must spend more time evaluating integrity in potential hires, and the guidelines for doing so, are right on."

--Diane Peck, Human Resources, Executive Director, Stanford University

Read More Show Less

Product Details

  • ISBN-13: 9781586850548
  • Publisher: Smith, Gibbs Publisher
  • Publication date: 3/1/2005
  • Edition description: New Edition
  • Pages: 128
  • Product dimensions: 5.86 (w) x 8.08 (h) x 0.66 (d)

Meet the Author

Dana Telford is a researcher and guest lecturer at Harvard University and a management consultant with clients in North and South America, the Middle East, and Europe. Dana has appeared on numerous television and radio programs. He earned an MBA from Harvard Business School. For more information on the authors, visit

Adrian Gostick is co-author of the best-selling books The Integrity Advantage, The 24-Carrot Manager (called "a must read for modern-day managers" by Larry King), and Managing with Carrots. He has written for USA Today Magazine and Investor's Business Daily, among others, and has been featured on CNBC, MSNBC and NPR. Adrian is director of corporate communication at the O.C. Tanner Company, and has a master's degree in strategic communication and leadership from Seton Hall University, where he is also a guest lecturer.


Read More Show Less

Read an Excerpt

Would the boy be proud of the man you are?

-Laurence Peter

To Kent Murdock's employees, the idea sounded like career suicide.

Murdock had approached them with what he thought was a great idea for a presentation to the management team of his 2,000-employee firm, O. C. Tanner. But when they heard what it was, his executives were stunned into silence.

"You want me to do what?" asked one fellow, finally. "Dress in mouse ears?"

The idea was simple: four members of the leadership team would act out the popular management book Who Moved My Cheese to introduce a discussion on change management. O.C. Tanner, an employee recognition company, was going through more than its share of change-a painful computer system overhaul, an evolution to lean manufacturing, and even a transition from pure production to more of a consulting-based services company.

And amid all this stress, heartache and tension, Murdock wanted four executives to dress up like theme park characters-two like mice and two as strange little humanoids who had to adjust to their cheese being moved!

To their credit, Murdock's people didn't immediately reject his idea. Sure, they chuckled a little and shook their heads, but after getting over the initial shock, one by one, they agreed to participate.

Why? Because they trusted their leader.

By the time of the presentation, they were confident of Murdock's plan. In fact, it wasn't Murdock's plan anymore. Each employee had embraced it. It had become their plan.

And you know what? It worked!

"The Cheese presentation was a great success," says Murdock. "People still talk about it. It was lighthearted and fun-and a good lead-in to very serious topics for our company.

"Back then, I thought the real success was the presentation itself. Now I realize the true miracle was my employees' trust in me. I now feel greatly honored that they were willing to follow me into the white-collar equivalent of a minefield. And I'm relieved that we all came out of it with our dignity and professionalism intact."

Let's face it, most leaders don't enjoy that kind of relationship with their employees. But Murdock, a winner of the American Business Ethics Award, does. We know because we witnessed the meeting firsthand.

It wasn't long after that skit that we started work on The Integrity Advantage, our first book on the subjects of trust, integrity and leadership.

Trust, we realized after much study and experience, is the basis for all successful relationships-in business and in life. And integrity is what inspires trust. It just makes sense, then, that a person who wants to be trusted, followed and admired must first pursue integrity.

Read More Show Less

Table of Contents

You Know That Little Things Count

You Find the White When Others See Gray

You Mess Up, You Fess Up

You Create a Culture of Trust

You Keep Your Word

You Care about the Greater Good

You're Honest but Modest

You Act Like You're Being Watched

You Hire Integrity

You Stay the Course


Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)