Intelligent Enterprises of the 21st Century

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Business intelligence has always been considered an essential ingredient for success. However, it is not until recently that the technology has enabled organizations to generate and deploy intelligence for global competition. These technologies can be leveraged to create the intelligent enterprises of the 21st century that will not only provide excellent and customized services to their customers, but will also create business efficiency for building relationships with suppliers and other business partners on a long term basis. Creating such intelligent enterprises requires the understanding and integration of diverse enterprise components into cohesive intelligent systems. Anticipating that future enterprises need to become intelligent, Intelligent Enterprises of the 21st Century brings together the experiences and knowledge from many parts of the world to provide a compendium of high quality theoretical and applied concepts, methodologies, and techniques that help diffuse knowledge and skills required to create and manage intelligent enterprises of the 21st century for gaining sustainable competitive advantage in a global environment. This book is a comprehensive compilation of the state of the art vision and thought processes needed to design and manage globally competitive business organizations.

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Product Details

  • ISBN-13: 9781591401605
  • Publisher: IGI Global
  • Publication date: 7/28/2003
  • Pages: 358
  • Product dimensions: 7.00 (w) x 10.00 (h) x 0.81 (d)

Table of Contents

Ch. I Knowledge Economy and Intelligent Enterprises 1
Ch. II The Macroeconomic Benefits of Intelligent Enterprises 11
Ch. III A Comparative Analysis of eBay and Amazon 29
Ch. IV Key Determinants of Consumer Acceptance of Virtual Stores: Some Empirical Evidence 45
Ch. V Next Generation B2B Commerce Using Software Agents 67
Ch. VI Building Adaptive e-Business Infrastructure for Intelligent Enterprises 92
Ch. VII The Evolving e-Business Enterprise Systems Suite 106
Ch. VIII A Framework of Intelligence Infrastructure Supported by Intelligent Agents 122
Ch. IX Enterprise Resource Planning for Intelligent Enterprises 140
Ch. X New Challenges in Electronic Payments 153
Ch. XI Infrastructure and Policy Frameworks for the Support of Intelligent Enterprises: The Singapore Experience 163
Ch. XII Application Service Provision: A Technology and Working Tool for Intelligent Enterprises of the 21[superscript st] Century 188
Ch. XIII Transforming Small Businesses into Intelligent Enterprises through Knowledge Management 222
Ch. XIV From Data to Decisions: Knowledge Discovery Solutions for Intelligent Enterprises 234
Ch. XV Pricing for Intelligent Enterprises: A Strategic Perspective 246
Ch. XVI Linking E-Commerce Strategies with Organizational and IS/IT Strategies 260
Ch. XVII Managing Operations in the E-Commerce Era: Requirements and Challenges 281
Ch. XVIII E-Business Systems Security for Intelligent Enterprise 302
Ch. XIX Modern Maintenance Management for Enhancing Organizational Efficiency 321
About the Authors 333
Index 341
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