Intelligent It Outsourcing / Edition 1

Intelligent It Outsourcing / Edition 1

by Sara Cullen, Leslie Willcocks
     
 

ISBN-10: 0750656514

ISBN-13: 9780750656511

Pub. Date: 09/01/2003

Publisher: Taylor & Francis

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.

IT and outsourcing

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Overview

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.

IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages.

Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier's capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow for outsourcing to take place. Objectives need to be realistic, and factors such as whether the internal management is mature and capable enough in this field, and the impact of prohibitive switching costs on behaviour once an outsourcing deal has been signed all have to be taken into account.

The authors have built up over two decades of research, advisory and practitioner experience that enables them to distil the fundamental challenges in IT and outsourcing and demonstrate how these can be addressed.

• Focuses on the fundamentals of what should be done and what should be avoided, based on actual experience applied in major IT outsourcing deals
• Research findings and case examples included throughout to support recommended practices
• Written by highly experienced, internationally acknowledged experts in the field

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Product Details

ISBN-13:
9780750656511
Publisher:
Taylor & Francis
Publication date:
09/01/2003
Series:
Computer Weekly Professional Series
Edition description:
New Edition
Pages:
252
Product dimensions:
7.44(w) x 9.69(h) x 0.53(d)

Table of Contents

Computer Weekly Professional Series
About the authors
List of figures
List of tables
Introduction
Pt. 1Architect Phase
1The first building block - discard he myths: gather acumen3
2The second building block - get equipped: prepare the strategies24
3The third building block - identify the right activities: target the services51
4The fourth building block - ensure the results: design the future67
Pt. 2Engage Phase
5The fifth building block - commercial mating: select the supplier(s)115
6The sixth building block - the starting gate: make the transition151
Pt. 3Govern Phase
7The seventh building block - get the results: manage the ITO171
8The eighth building block - do it again reconsider the options200
9Conclusion216
References and brief further reading219
Index221

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