Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts / Edition 13 by Kathleen S. Verderber, Rudolph F. Verderber | | 9780199836888 | Paperback | Barnes & Noble
Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts / Edition 13

Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts / Edition 13

by Kathleen S. Verderber, Rudolph F. Verderber

ISBN-10: 0199836884

ISBN-13: 9780199836888

Pub. Date: 06/15/2012

Publisher: Oxford University Press

Designed to help students explore how people form relationships and develop the specific skills necessary to creating and maintaining healthy ones, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Thirteenth Edition, applies current theories and concepts as a framework for understanding interpersonal communication.



Designed to help students explore how people form relationships and develop the specific skills necessary to creating and maintaining healthy ones, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Thirteenth Edition, applies current theories and concepts as a framework for understanding interpersonal communication.


Greater emphasis on social media, featuring new "Social Media Factor" sections and "Inter-Act with Social Media" activities

Updated discussions on theories and concepts

Expanded "Skill Practice" activities at the end of each chapter

Chapter 3, "Intercultural Communication," has been re-titled and revised in order to focus on the relationships between concepts

Chapter 7, "Listening Effectively," has been moved forward and placed before the chapter on conversation


An Instructor's Manual provides pedagogical suggestions, sample syllabi, content outlines, discussion questions, chapter activities, simulations, and journal assignments (978-0-19-983689-5).

A comprehensive Test Bank offers approximately 400 exam questions in multiple-choice, true/false, and essay formats.

An Instructor's Resource CD with Computerized Test Bank includes the full Instructor's Manual and Test Bank along with computerized testing software and newly revised PowerPoint-based lecture slides (978-0-19-983690-1).

An Instructor's Companion Website at is a password-protected site that features the Instructor's Manual, PowerPoint-based lecture slides, and links to supplemental materials and films.

Now Playing: Learning Communication Through Film, 2012 Edition--Instructor's Edition.

Course cartridges for a variety of e-learning environments allow instructors to create their own course websites with the interactive material from the instructor and student companion websites (contact your Oxford University Press representative for access).


A Student Success Manual features study tips; chapter outlines and summaries; review questions and answers; key terms; and critical-thinking exercises (978-0-19-983692-5).

Now Playing: Learning Communication Through Film, 2012 Edition, available as an optional printed product, looks at more than sixty contemporary and classic feature films through the lens of communication principles.

The Companion Website at offers flashcards for key terms, interactive self-tests, and links to a variety of communication-related websites.


Inter-Act, Thirteenth Edition + Now Playing, 2012 Edition (978-0-19-992192-8)

Inter-Act, Thirteenth Edition + Student Success Manual (978-0-19-992194-2)

Inter-Act, Thirteenth Edition + Now Playing, 2012 Edition + Student Success Manual (978-0-19-992193-5)

Product Details

Oxford University Press
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Edition description:
Older Edition
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7.90(w) x 9.80(h) x 0.80(d)

Table of Contents

Each chapter ends with a Summary, "A Question of Ethics: What Would You Do?" features, and Chapter Resources including "What You Should Be Able to Explain" and "What You Should Be Able to Do" summaries; Key Words; "Apply Your Knowledge" and "Skill Practice" activities; "Inter-Act with Media" features; "What's on the Web" resources; and more.
Chapter 1: An Orientation to Interpersonal Communication
Interpersonal Communication Messages
-- Canned Plans and Message Scripts Interpersonal Communication Is a Complex Process The Purposes of Interpersonal Communication
-- We Share Meaning
-- We Meet Social Goals
-- We Manage Our Personal Identity
-- We Conduct Our Relationships Characteristics of Interpersonal Communication
-- Interpersonal Communication Is Continuous
-- Interpersonal Communication Is Transactional
-- Interpersonal Communication Is Irreversible
-- Interpersonal Communication Is Situated
-- Interpersonal Communication Is Indexical Ethics and Interpersonal Communication The Dark Side of Interpersonal Communication Diversity and Interpersonal Communication Diverse Voices: Lessons from American Experience Interpersonal Communication Competence and You
-- Acquire Interpersonal Communication Knowledge
-- Increase Interpersonal Communication Skill
-- Be Motivated to Demonstrate Competence
-- Develop Behavioral Flexibility
-- Develop Interpersonal Communication Improvement Plans The Social Media Factor: Understanding Social Media and Interpersonal Communication
-- Traits of Social Media Technology
Chapter 2: Forming and Using Social Perceptions
The Perception Process
-- Attention and Selection
-- Organization
-- Interpretation
-- Dual Processing in Perception Perceiving Others
-- Reducing Uncertainty
-- Impression Formation
-- Making Attributions
-- Understanding and Overcoming Person-Perception Biases Skill Builders: Perception Checking Self-Perception: Self-Concept and Self-Esteem
-- Self-Concept
-- Self-Esteem Learn About Yourself
-- Culture and Self-Perceptions
-- Accuracy of Self-Concept and Self-Esteem Diverse Voices: I Am . . .
-- Improving Self-Perception
-- The Effects of Self-Perception on Communication The Social Media Factor: Human Factors in Using Social Media
-- Digital Self-Disclosure
-- Digital Social Connection
-- Convenience
-- Digital Apprehension
-- Miscommunication
Chapter 3: Intercultural Communication
Culture and Communication Dominant and Co-cultures
-- Gender
-- Race
-- Ethnicity
-- Sexual Orientation and Gender Identity
-- Religion
-- Social Class
-- Generation
-- Cultural Identity How Cultures Differ
-- The Value of the Individual vs. the Group Diverse Voices: Individualism and Collectivism
-- Attitudes Toward Predictability and Uncertainty
-- Attitudes About Social Power Distribution
-- Masculine vs. Feminine Orientation
-- Time Orientation
-- The Importance of Context for Sharing Meaning Developing Intercultural Communication Competence
-- Barriers to Effective Intercultural Communication Learn About Yourself: Ethnocentrism
-- The Pyramid Mode of Intercultural Competence
Chapter 4: Verbal Messages
Verbal Message Fundamentals
-- What Is a Language?
-- Characteristics of Language Diverse Voices: "Mommy, Why Does Raj Talk Funny?"
Meaning in the Language Itself
-- Understanding Semantics
-- Guidelines for Improving Message Semantics Skill Builder: Dating Information Skill Builders: Indexing Generalizations Verbal Meaning Within the Conversational Context
-- Guidelines for Improving Pragmatic Understanding Meaning Within the Social and Cultural Context Learn About Yourself: Verbal Style
-- Guidelines for Improving Sociolinguistic Understanding
Chapter 5: Nonverbal Messages
Characteristics and Functions of Nonverbal Messages
-- Characteristics of Nonverbal Communication
-- Functions of Nonverbal Messages Types of Nonverbal Communication
-- Body Language
-- Paralanguage
-- Spatial Usage
-- Self-Presentation Cues Learn About Yourself: Orientation to Time Cultural and Gender Variations in Nonverbal Communication
-- Variations in Body Language
-- Variations in Paralanguage
-- Variations in Spatial Usage Diverse Voices: Latin American and Anglo American Use of Personal Space in Public Places
-- Variations in Self-Presentation Cues Guidelines for Improving Nonverbal Messages
-- Sending Nonverbal Messages
-- Interpreting Nonverbal Messages
Chapter 6: Communication in the Life Cycle of Relationships
The Functions of Communication in a Relationship
-- The Constitutive Function
-- The Instrumental Function
-- The Indexical Function Describing Relationships
-- Types of Relationships
-- Dimensions of Relationships Learn About Yourself Self-Disclosure and Feedback in Relationships
-- Understanding Self-Disclosure and Feedback: The Johari Window
-- The Role of Self-Disclosure in Relationships
-- Guidelines for Self-Disclosure Relationship Life Cycles: How Relationships Change
-- Turning Points
-- Stage One: Beginning Relationships Diverse Voices: Modern Love: Close Enough to Touch Was Too Far Apart
-- Stage Two: Developing Relationships
-- Stage Three: Sustaining Relationships
-- Stage Four: Relationship Decline The Social Media Factor: Social Media and Relationship Closeness
-- Media Richness and Social Cues
Chapter 7: Listening Effectively
Challenges to Effective Listening
-- Personal and Cultural Styles of Listening Learn About Yourself: Personal Listening Style Profile
-- Listening Apprehension
-- Dual Processes in Listening Diverse Voices: How I Learned to Shut Up and Listen The Active Listening Process
-- Attending
-- Understanding Skill Builders: Questioning Skill Builders: Paraphrasing
-- Remembering
-- Critically Evaluating
-- Responding The Social Media Factor: Digital Listening Skills
-- Attending and Understanding
-- Critically Evaluating Digital Messages
-- Recognizing Underlying Motives, Values, and Ideologies
-- Avoiding Overdependence
Chapter 8: Holding Effective Conversations
Conversation: Definition, Structure, and Variation
-- Characteristics of Conversation Learn About Yourself: How Conversations Work
-- Variation in Conversation Guidelines for Effective Conversationalists
-- General Conversation Guidelines Skill Builders: Turn-Taking
-- Skills for Conversing with Strangers Skill Builders: Initiating Conversation Skill Builders: Sustaining Conversation Skill Builders: Closing Conversation Cultural Variation in Conversation The Social Media Factor: Digital Conversation Skills
-- Awareness of Audience Diverse Voices: Conversational Ballgames
-- Conversational Spontaneity
-- Abruptness of Disengagement
-- Multiplicity of Conversations
-- Managing Privacy
Chapter 9: Supporting Others
Empathizing Learn About Yourself: Empathy Tendencies
-- Three Types of Empathy
-- Guidelines for Improving Empathy Supportive Messages
-- Characteristics of Effective and Ineffective Support Messages
-- Supporting Positive Feelings: Celebratory Messages
-- Supporting Negative Feelings: Comforting Messages Supportive Interaction Phases Supportive Message Skills
-- Clarifying Supportive Intentions
-- Buffering Face Threats Skill Builders: Clarifying Supportive Intentions Skill Builders: Positive Facework Skill Builders: Negative Facework
-- Using Other-Centered Messages Diverse Voices: "Which Is My Good Leg?"
-- Framing Information Skill Builders: Other-Centered Messages Skill Builders: Framing Information
-- Giving Advice Gender and Cultural Similarities and Differences in Supporting The Social Media Factor: Using Social Media to Offer Empathy and Support
-- Increased Social Distance
-- Increased Presence of Others
-- Benefits for Apprehensive Individuals
-- Ease of Management
-- Memorializing Others through Digital Communication
Chapter 10: Communicating Personal Information: Disclosure and Privacy
The Disclosure-Privacy Dialectic Learn About Yourself: Personal Disclosure Communication Privacy Management Theory
-- Factors That Influence Disclosure and Privacy Rules Effects of Disclosure and Privacy on Relationships
-- Effects on Intimacy
-- Effects on Reciprocity
-- Effects of Disclosure and Privacy on Information Co-ownership Self-Disclosure and Privacy Management Skills
-- Self-Disclosure Skills Skill Builders: Owning Skill Builders: Describing Behavior Skill Builders: Describing Feelings
-- Protecting Privacy Personal Feedback Messages
-- Asking for Personal Feedback Skill Builders: Asking for Feedback
-- Praising Skill Builders: Praising
-- Constructively Criticizing The Social Media Factor: Digitally Managing Your Personal Information
-- Blurred Public and Private Distinction
-- Ability of Others to Alter Digital Presence
Chapter 11: Using Interpersonal Influence
Interpersonal Power
-- Sources of Power
-- Principles of Power Interpersonal Persuasion
-- Processing Persuasive Messages: The Elaboration Likelihood Model (ELM)
-- Persuading Automatic Processors
-- Persuading Extensive Processors Asserting Rights and Expectations
-- Approaches to Communicating Rights and Expectations Learn About Yourself: Assertiveness
-- Assertive Message Skills Skill Builders: Complaining Skill Builders: Making a Personal Request Skill Builders: Refusing a Personal Request
-- Assertiveness in Cross-Cultural Relationships
Chapter 12: Managing Conflict
Types of Interpersonal Conflict Styles of Managing Interpersonal Conflict Learn About Yourself: Conflict Management
-- Withdrawing
-- Accommodating
-- Forcing
-- Compromising
-- Collaborating Face Negotiation in Conflict
-- Cultural Differences in the Meaning of Face
-- Face Negotiation Theory
-- Face Negotiation and Conflict Styles in American Co-cultural Groups Destructive Conflict Patterns
-- Serial Arguing
-- Counterblaming
-- Cross-complaining
-- Demand-Withdrawal
-- Mutual Hostility Pattern Guidelines for Effective Conflict Management
-- Breaking Patterns of Destructive Conflict
-- Creating a Collaborative Conflict Conversation
-- Forgiveness: Repairing Relationships Damaged by Conflict Skill Builders: Behavior, Consequences, and Feelings (b-c-f) Sequence Diverse Voices: The Power of Wastah in Lebanese Speech
-- Forgiveness: Repairing Relationships Damaged by Conflict Skill Builders: Apologizing The Social Media Factor: Managing the Dark Side of Digital Communication
-- Compulsive and Excessive Internet Use
-- Inappropriate Self-Disclosure
-- Cyberstalking and Cyberbullying
Chapter 13: Communicating in Intimate Relationships: Families, Friendships, Marriages, and Other Life Partnerships
The Nature of Intimacy Learn About Yourself: Respect for Partner
-- Intimacy Is an Interaction Pattern
-- Characteristics of Intimate Relationships Families Diverse Voices: Performing Commitment
-- Parent-Child Communication
-- Communication in Other Types of Family Relationships
-- Guidelines for Improving Family Communication Friendships
-- Gender Differences in Same-Sex Friendships Marriage and Long-Term Romantic Relationships
-- Factors Defining Long-Term Relationships
-- Characteristics of Successful Long-Term Relationships
-- Positive Communication for Stronger Romantic Relationships The Dark Side of Intimacy
-- Relational Uncertainty
-- Possessiveness The Social Media Factor: Using Digital Communication Skills to Improve Relationships
-- Digital Communication Skills in Personal Relationships
-- Initiating Relationships
Chapter 14: Communicating in the Workplace
Finding a Job
-- Locating Job Openings
-- R�sum�s and Cover Letters
-- Interviewing Communicating in Workplace Relationships
-- Communicating in Managerial Relationships
-- Communicating in Coworker Relationships
-- Communicating in Customer, Client, and Vendor Relationships Communicating in a Diverse Workplace
-- Culture-Based Work Style Diverse Voices: The Group: A Japanese Context
-- Gendered Linguistic Style in the Workplace
-- Intergenerational Communication Issues The Dark Side of Workplace Communication
-- Aggression at Work
-- Sexual Harassment The Social Media Factor: Digital Communication Skills in Professional Relationships
-- Enabling Digital Communication Between Colleagues
-- Implications for Privacy in Professional Relationships
-- Digital Communication Etiquette in Your Profession
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