Interactional Supervision, 3rd Edition / Edition 3

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More About This Textbook


Lawrence Shulman is a well-known expert on research, practice, and teaching in the field of clinical social work supervision and a contributor to the last three editions of the Encyclopedia of Social Work. His newly revised 3rd edition of Interactional Supervision gives ample attention to the practical, day-to-day problems encountered by clinical supervisors and is particularly useful in fields such as child welfare, where frontline workers are less likely to have formal social work education.

The book is written in a conversational mode and is designed to be easy for students in supervision courses and for new and experienced supervisors. Along with numerous examples from 'real-life' supervision and a thorough explication of a work-phase model of supervision, the new edition includes:

• In-depth discussion and illustrations of the practice content of supervision

• Supervision of evidence-based practices

• Ethical issues, changing legislation, and risk assessment strategies

• Group leadership, group supervision, and the impact of traumatic events, i.e., 9/11

Shulman notes that most social work supervisors describe making the transition from frontline worker to supervisor as a very difficult process in which they received very little support. Many of the books on clinical supervision lack specific examples of individual and group supervision. To address this paucity of examples in the literature, Shulman, in the introductory chapter of the book, outlines some of the experiences that have been drawn from participant presentations at supervision workshops, including the following:

After six years of frontline work with a large welfare agency, a worker was promoted on the retirement of the previous supervisor. On the first Monday morning in her new role, she walked into the common room for coffee and her former peers became quiet. Two of them had also applied for the supervisory job and were upset that they didn't get it. She knew they were talking about her because she used to talk about the former supervisor with them. She wondered if this meant the end of her friendship with them.

Finally, Interactional Supervision, 3rd Edition, argues for what Shulman calls 'the parallel process,' where supervisors model in their interactions with frontline workers the manner in which the staff should ideally interact with clients, an approach that is well documented in scholarly research.

NASW Press

NASW Press, a division of National Association of Social Workers (NASW), is a leading scholarly press in the social sciences. We serve faculty, practitioners, agencies, libraries, clinicians, and researchers throughout the United States and abroad.

Known for attracting expert authors, the NASW Press delivers professional information to hundreds of thousands of readers through its scholarly journals, books, and reference works.

Some of the areas we publish in include:

-Social work in the field of aging
-Models of social work
-Social work with children and adolescents
-Ethics in social work
-Community organization
-Professional development

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Product Details

  • ISBN-13: 9780871013941
  • Publisher: National Association of Social Workers/N A S W Press
  • Publication date: 6/1/2010
  • Edition number: 3
  • Pages: 420
  • Product dimensions: 7.00 (w) x 9.90 (h) x 0.90 (d)

Table of Contents

Foreword ix
Acknowledgments xi
Part I Interactional Supervision
Chapter 1 Introduction, Overview, and Basic Assumptions 3
Focus of the Book 5
Three Assumptions 6
Organization of the Book 7
Empirical Base 9
Summary 9
Chapter 2 An Interactional Approach to Supervision 11
Terminology 11
Task Definition 13
Worker-System Interaction 15
Obstacles to Worker-System Interaction 18
Supervision Function 19
Research Findings 21
Summary 30
Part II Supervision and the Phases of Work
Chapter 3 Preparatory and Beginning Skills in Supervision 35
Supervision and the Phases of Work 35
The New Supervisor: Some Variations on the Theme 45
Affirmative Action in Promotion and Hiring: Issues for the Supervisor 59
Supervisory Beginnings with New Workers 65
Research Findings 75
Summary 76
Chapter 4 Work-Phase Skills in Supervision 78
Work-Phase Model 79
Research Findings 133
Summary 140
Chapter 5 Supervisory Endings and Transitions 141
The Worker's Ending Experience 142
The Supervisor's Ending Experience 149
Summary 152
Part III Education and Evaluation Functions
Chapter 6 Educational Function of Supervision 155
Assumptions about Teaching and Learning 156
Requirements for Effective Learning 158
Skills of Professional Performance 160
Teaching Core Practice Skills 161
Monitoring Skills Development 199
Research Findings 201
Summary 201
Chapter 7 Evaluation Function of Supervision 203
Obstacles to Effective Evaluations: The Supervisor's Viewpoint 203
Evaluation Content and Process 205
Research Findings 208
Summary 209
Part IV Working with Staff Groups
Chapter 8 Supervision of Staff Groups 213
Dynamics of Supervisory Work with Staff Groups 214
Mutual Aid Processes 216
Beginning Phase in Groups: The Contracting Process 218
Work Phase in Groups 231
Authority Theme: Group-Supervisor Relationships 251
Ending Phase in Groups 256
Research Findings 256
Summary 257
Chapter 9 Helping Staff Cope with Trauma 258
Death of a Worker's Client 259
Death of a Staff Member 263
Physical Attack by a Client on a Worker 265
Public Questioning of Agency Policies 266
Service Reductions, Staff Cutbacks, and Reorganization 269
Impact of a Social Trauma 281
Summary 283
Part V Mediating Conflict between Staff and the System
Chapter 10 Working with the System 287
Supervisor's Role in Mediating Conflict with the System 287
Helping Staff Negotiate the System 289
Third-Force Function 294
Research Findings 308
Summary 309
Coda: Recording Procedures and Professional Competence 311
Appendix Notes on Research Methodology 315
Instrument Development and Testing 316
Methodology of the 1981 Study 321
Methodology of the 1991 Study 325
References 329
Further Reading 333
Case Example Index 337
About the Author 351
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