Intercultural Business Communciation / Edition 2

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Overview

This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. Unique in the market, it uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents. The authors have traveled or worked in a number of countries, therefore producing a work of firsthand knowledge of the topics covered. Topics comprehensively covered include: cultural shock; language, oral, and non-verbal communication patterns; written communication patterns; global etiquette; business and social customs; intercultural negotiation process and strategies; and laws affecting international business and travel. A good reference work for anyone who works internationally.
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Product Details

  • ISBN-13: 9780130137005
  • Publisher: Pearson Education
  • Publication date: 6/21/1999
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 277
  • Product dimensions: 6.99 (w) x 9.18 (h) x 0.57 (d)

Meet the Author

Lillian H. Chaney is a Professor of Management and Distinguished Professor of Office Management at The University of Memphis. She received both the M.S. and the Ed.D. from the University of Tennessee. She is coauthor of textbooks on business communication and office management and has published numerous articles on these topics in professional journals. Dr. Chaney teaches graduate and undergraduate courses in business communication, executive communication, and international business communication and negotiation. She has teaching experience at a South American university and has conducted training programs on communication, corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies.


Jeanette S. Martin is an Associate Professor at the University of Mississippi. She received her B.A. from Michigan State University, M.B.A. from the University of Chicago, and her Ed.D. from The University of Memphis. She has considerable corporate experience in both U.S. multinational corporations and foreign multinational corporations. Dr. Martin has published several articles involving intercultural business communication, education, and management information systems. Her current research and consulting interests include NAFTA and the effects intercultural communication has on such international agreements.

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Table of Contents

Foreword
Preface
About the Authors
Ch. 1 The Nature of Intercultural Communication 1
Ch. 2 Universal Systems 20
Ch. 3 Contrasting Cultural Values 46
Ch. 4 Cultural Shock 66
Ch. 5 Language 85
Ch. 6 Oral and Nonverbal Communication Patterns 110
Ch. 7 Written Communication Patterns 132
Ch. 8 Global Etiquette 154
Ch. 9 Business and Social Customs 173
Ch. 10 Intercultural Negotiation Process 197
Ch. 11 Intercultural Negotiation Strategies 220
Ch. 12 Laws Affecting International Business and Travel 247
App. A: Glossary 267
App. B: Answers to Exercises 275
Index 277
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Preface

PURPOSE

With the increasing number of intercultural corporations and the internationalization of the economy, intercultural business communication continues to become more important. Government leaders, educators, and businesspersons agree that internationalizing the curriculum is important to maintaining the competitive position of the United States in the world economy. Since all international activity involves communication, students need knowledge of intercultural business communication to prepare them for upward mobility and promotion in tomorrow's culturally diverse domestic and international environments.

CONTENTS

Topics selected for Intercultural Business Communication were those considered important or essential by three Delphi panels of experts: international employees of multinational corporations, college professors who teach intercultural communication, and members of the Academy of International Business. We know of no other book on intercultural communication that has used research involving experts' perceptions of the importance of topics to be covered as a basis of content selection.

The topics include:

  • The nature of intercultural communication
  • Universal systems
  • Contrasting cultural values
  • Cultural shock
  • Language
  • Oral and nonverbal communication patterns
  • Written communication patterns
  • Global etiquette
  • Business and social customs
  • Intercultural negotiation process
  • Intercultural negotiation strategies
  • Laws affecting international business and travel

Each chapter contains objectives,terms, questions and cases for discussion, and activities. Also provided are exercises to be used for self-evaluation of material covered and illustrations to depict various aspects of the content.

Both authors have traveled or worked in a number of countries or multinational corporations and, therefore, have firsthand knowledge of many of the topics covered.

CHANGES TO THE THIRD EDITION

  • Updating of all information presented in the Second Edition to reflect changes that have taken place in the various countries identified. More recent editions of books cited in the Second Edition were used as well as more recent journal articles.
  • Including additional information on ethics, religious influences, and the role of women in international business in chapter 3; new information was also added to reflect changes in laws and trade agreements in chapter 12.
  • Expanding country-specific information in a majority of chapters so that students have a broader knowledge of life in specific cultures. Countries highlighted were those with which the United States conducts the majority of its international trade.
  • Revising the Instructor's Manual, Test Bank, and PowerPoint slides as needed to include content changes.

PROPOSED USE

Intercultural Business Communication is designed to be used as a text for a college-level course in intercultural business communication or to augment courses in which intercultural communication is a major component.

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Introduction

PURPOSE

With the increasing number of intercultural corporations and the internationalization of the economy, intercultural business communication continues to become more important. Government leaders, educators, and businesspersons agree that internationalizing the curriculum is important to maintaining the competitive position of the United States in the world economy. Since all international activity involves communication, students need knowledge of intercultural business communication to prepare them for upward mobility and promotion in tomorrow's culturally diverse domestic and international environments.

CONTENTS

Topics selected for Intercultural Business Communication were those considered important or essential by three Delphi panels of experts: international employees of multinational corporations, college professors who teach intercultural communication, and members of the Academy of International Business. We know of no other book on intercultural communication that has used research involving experts' perceptions of the importance of topics to be covered as a basis of content selection.

The topics include:

  • The nature of intercultural communication
  • Universal systems
  • Contrasting cultural values
  • Cultural shock
  • Language
  • Oral and nonverbal communication patterns
  • Written communication patterns
  • Global etiquette
  • Business and social customs
  • Intercultural negotiation process
  • Intercultural negotiation strategies
  • Laws affecting international business and travel

Each chapter contains objectives, terms,questions and cases for discussion, and activities. Also provided are exercises to be used for self-evaluation of material covered and illustrations to depict various aspects of the content.

Both authors have traveled or worked in a number of countries or multinational corporations and, therefore, have firsthand knowledge of many of the topics covered.

CHANGES TO THE THIRD EDITION

  • Updating of all information presented in the Second Edition to reflect changes that have taken place in the various countries identified. More recent editions of books cited in the Second Edition were used as well as more recent journal articles.
  • Including additional information on ethics, religious influences, and the role of women in international business in chapter 3; new information was also added to reflect changes in laws and trade agreements in chapter 12.
  • Expanding country-specific information in a majority of chapters so that students have a broader knowledge of life in specific cultures. Countries highlighted were those with which the United States conducts the majority of its international trade.
  • Revising the Instructor's Manual, Test Bank, and PowerPoint slides as needed to include content changes.

PROPOSED USE

Intercultural Business Communication is designed to be used as a text for a college-level course in intercultural business communication or to augment courses in which intercultural communication is a major component.

Read More Show Less

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