Intercultural Business Communciation / Edition 2

Intercultural Business Communciation / Edition 2

by Lillian H. Chaney, Jeanette S. Martin
     
 

ISBN-10: 0130137006

ISBN-13: 9780130137005

Pub. Date: 06/21/1999

Publisher: Pearson Education

This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. Unique in the market, it uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents. The authors have traveled or worked in

Overview

This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. Unique in the market, it uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents. The authors have traveled or worked in a number of countries, therefore producing a work of firsthand knowledge of the topics covered. Topics comprehensively covered include: cultural shock; language, oral, and non-verbal communication patterns; written communication patterns; global etiquette; business and social customs; intercultural negotiation process and strategies; and laws affecting international business and travel. A good reference work for anyone who works internationally.

Product Details

ISBN-13:
9780130137005
Publisher:
Pearson Education
Publication date:
06/21/1999
Edition description:
Older Edition
Pages:
277
Product dimensions:
6.99(w) x 9.18(h) x 0.57(d)

Table of Contents

Foreword ix

Preface xi

About the Authors xiii

CHAPTER 1 The Nature of Intercultural Communication 1

Globalization 4

Culture 5

Enculturation 7

Acculturation 8

Ethnocentrism 9

Norms, Rules, Roles, and Networks 10

Subcultures and Subgroups 10

Cultural Intelligence 11

Communication Barriers 12

Intercultural Constructs 13

Multinational Management Orientations 14

CHAPTER 2 Universal Systems 21

Economic Systems 21

Political Systems 27

World Economics 30

Educational Systems 31

Marriage and Family Systems 36

Social Hierarchies and Interaction 42

CHAPTER 3 Contrasting Cultural Values 51

Values 51

Semantic Differences 53

Attribution and Perception 54

Attitudes Toward Women 55

Work Attitudes 58

Attitudes Toward Ethics 60

Religious Influences 61

Individualism and Collectivism 63

CHAPTER 4 Cultural Shock 73

Stages of Cultural Shock 76

Alleviating Cultural Shock 78

Aspects of Cultural Shock 83

Relationships and Family Considerations 86

Public and Private Self 86

CHAPTER 5 Language 93

High- and Low-Context Language 95

Language Diversity 95

The Language of Numbers 96

Informal and Alternative Languages 96

Forms of Verbal Interaction 98

Linear and Nonlinear Language 99

Vocabulary Equivalence 99

Parables and Proverbs 101

Conversation Taboos 102

Nature of Language 104

Translation Problems 104

Interpreter Use 106

Host Language 108

Thought 109

Language and Culture Interaction 111

CHAPTER 6 Oral and Nonverbal Communication

Patterns 117

Thought Patterns 117

Paralanguage 118

Chronemics 119

Proxemics 121

Oculesics 122

Olfactics 123

Haptics 124

Kinesics 126

Chromatics 130

Silence 131

CHAPTER 7 Written Communication Patterns 139

International English 139

Writing Tone and Style 141

Letter Formats 143

Facsimiles (Fax) 151

Electronic Mail (E-Mail) 152

Résumé and Job Search Information 152

CHAPTER 8 Global Etiquette 161

Introductions 162

Business Card Exchange 163

Position and Status 164

Electronic Communication Etiquette 165

Dining Practices 167

Tipping 169

Gift Giving 169

Travel Etiquette 173

CHAPTER 9 Business and Social Customs 182

Greeting and Handshaking Customs 183

Verbal Expressions 185

Male/Female Relationships and Workplace Equality 187

Humor in Business 188

Superstitions and Taboos 189

Dress and Appearance 191

Customs Associated with Holidays and Holy Days 192

Office Customs and Practices 196

Customary Demeanor/Behavior 197

Bribery 198

Special Foods and Consumption Taboos 199

CHAPTER 10 Intercultural Negotiation Process 207

Steps in the Negotiation Process 208

Mistakes Commonly Made During Negotiations 211

Intercultural Negotiation Models 212

Negotiation Strategies 215

Trade Agreements 219

Negotiation Styles 223

 

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