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Intercultural Communication: A Contextual Approach / Edition 2
     

Intercultural Communication: A Contextual Approach / Edition 2

by James W. Neuliep
 

ISBN-10: 0618218548

ISBN-13: 9780618218547

Pub. Date: 11/28/2002

Publisher: Houghton Mifflin Company College Division

In this fully updated Fourth Edition of Intercultural Communication, author James W. Neuliep provides a clear contextual model (visually depicted by a series of concentric circles) for examining communication within cultural, microcultural, environmental, sociorelational, and perceptual contexts. Beginning with the broadest context—the cultural

Overview

In this fully updated Fourth Edition of Intercultural Communication, author James W. Neuliep provides a clear contextual model (visually depicted by a series of concentric circles) for examining communication within cultural, microcultural, environmental, sociorelational, and perceptual contexts. Beginning with the broadest context—the cultural component of the model—the book progresses chapter by chapter through the model, to the most specific traits of communication, verbal and nonverbal messages. Each chapter focuses on one context and explores the combination of factors within that context, including setting, situation, and circumstances. Highlighting values, ethnicity, physical geography, and attitudes, the book examines means of interaction, including body language, eye contact, and the exchange of words, as well as the stages of relationships, cross-cultural management, intercultural conflict, and culture shock.

Features

  • Features a new chapter on Cross-Cultural Conflict (Chapter 10) that includes discussions of face-negotiation theory, facework and facework strategies, conflict communication styles, and cultural preferences for conflict styles
  • Includes new sections on White/European American culture, an expanded discussion of Arab Americans, new material on Indian culture, and an expanded discussion on Chinese groups and communication, especially as it pertains to the business world
  • Includes new discussion questions at the end of each chapter that ask students to critically think about the chapter material
  • Offers realistic, cross-cultural dialogues throughout the book to demonstrate how key theoreticalconcepts manifest themselves in human interaction.
  • Includes self-assessment instruments that measure concepts such as intercultural communication apprehension, ethnocentrism, individualism, and collectivism to help students understand themselves and evaluate their skill development

Supplements
  • An Instructor's Resources CD that includes PowerPoint® slides, a test bank, suggested activities, and other useful teaching aids is available to qualified instructors

Product Details

ISBN-13:
9780618218547
Publisher:
Houghton Mifflin Company College Division
Publication date:
11/28/2002
Edition description:
Older Edition
Pages:
395
Product dimensions:
7.50(w) x 9.12(h) x 0.56(d)

Table of Contents

Preface xiii

Chapter 1 The Necessity of Intercultural Communication 1

The Need for Intercultural Communication

Benefits of Intercultural Communication

Diversity in the United States

Human Communication

The Nature of Human Communication

Human Communication Apprehension

The Nature of Culture

A Contextual Model of Intercultural Communication

Intercultural Communication and Uncertainty

Intercultural Communication Apprehension

Fundamental Assumptions About Intercultural Communication

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 2 The Cultural Context 37

Individualism-Collectivism

Individualism

Collectivism

Individualism Versus Collectivism?

So, Who's an Individualist and Who's a Collectivist?

An Intercultural Conversation: Individualistic and Collectivistic Cultures Patterns of Individualism and Collectivism Across the United States

Communication Consequences of Individualism-Collectivism

Vertical and Horizontal Individualism and Collectivism

Measuring Individualism-Collectivism

The Pancultural Self

High- and Low-Context Communication

Characteristics of High- and Low-Context Cultures

Communication Consequences of Low- and High-Context Cultural Orientations

An Intercultural Conversation: High- and Low-Context Cultures

Assessing High- and Low-Context Communication

Value Orientations

Schwartz's Universal Values

Kluckhohn and Strodtbeck's Value Orientations

Power Distance

Measuring Power Distance

Communication and Power Distance

An Intercultural Conversation: Large and Small Power Distance Cultures

Uncertainty Avoidance

A Theory of Uncertainty Orientation

An InterculturalConversation: Weak and Strong Uncertainty Avoidance

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 3 The Microcultural Context 83

Microcultural Group Status

Muted Microcultural Groups

Microcultures in the United States

Hispanics/Latinos

African Americans

The Amish

The Hmong

Arab Americans

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 4 The Environmental Context 117

Environments and Information Load

Culture and the Natural Environment

Worldviews of the Natural Environment

Culture and Natural Disasters

The Built Environment

Cross-Cultural Comparisons of Housing

Japanese Housing

American Navajo Housing

Housing of the Marakwet of Kenya

Privacy

Assessing Dimensions of Privacy

Perceptions of Privacy in the United States

Cross-Cultural Variations on Privacy

Monochronic Versus Polychronic Time Orientation

Consequences of Monochronic and Polychronic Orientations

An Intercultural Conversation: Monochronic and Polychronic Cultures

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 5 The Perceptual Context 151

Culture and Cognition

A Model of Human Information Processing

Cross-Cultural Differences in Sensation and Perception

Cross-Cultural Differences in Memory and Retrieval

Categorization and Mental Economy

Stereotyping

Racial and Ethnic Stereotypes

American Stereotypes

Stereotypes and Expectations

An Intercultural Conversation: Stereotyping

Ethnocentrism

A Contemporary Conceptualization of Ethnocentrism

Ethnocentrism, Intercultural Communication, and Interpersonal Perception

Ethnocentrism and Communication in the Workplace

Ethnocentrism and Racism

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 6 The Sociorelational Context 183

Dimensions of Group Variability

Membership and Nonmembership Groups

Ingroups and Outgroups

Reference Groups

Role Relationships

An Intercultural Conversation: Student/Teacher Role Positions

Role Differentiation and Stratification

An Intercultural Conversation: Cross-Cultural Role Positions

Family Groups

Sex and Gender Groups

Gender Stereotypes

Sex and Gender Roles Across Cultures

Morocco

Japan

India

Saudi Arabia

Egypt

China

Mexico

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 7 The Verbal Code: Human Language 213

The Relationship Between Language and Culture

Sapir-Whorf Hypothesis

The Structure of Human Language

Sounds and Symbols

Syntax and Universal Grammar

Universals of Language

Generative Grammar

Elaborated and Restricted Codes

Cross-Cultural Communication Styles

Direct-Indirect

An Intercultural Conversation: Direct and Indirect Speaking

Elaborate, Exacting, and Succinct Styles

Personal and Contextual Style

An Intercultural Conversation: Personal and Contextual Styles

Instrumental and Affective Style

An Intercultural Conversation: Instrumental and Affective Speaking

Language and Ethnic Identity

Do You Speak American?

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 8 The Nonverbal Code 245

Definitions of Nonverbal Communication

The Relationship Between Verbal and Nonverbal Codes

Formal Versus Informal Code Systems

Channels of Nonverbal Communication

Kinesics

Paralanguage

Proxemics

Haptics

Olfactics

Physical Appearance and Dress

Chronemics

Nonverbal Communication and Dimensions of Cultural Variability

Individualism-Collectivism

Power Distance

High and Low Context

Nonverbal Expectancy Violations Theory

Cultural Contexts and Nonverbal Expectancies

An Intercultural Conversation: Violation of Nonverbal Expectancies

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 9 Developing Intercultural Relationships 289

Communication and Uncertainty

Anxiety Uncertainty Management Theory of Effective Communication

Uncertainty Reduction and Intercultural Communication Apprehension

An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style

Assessing Sociocommunicative Orientation/Style

Empathy and Similarity in Relationship Development

Empathy

Similarity

Perceptions of Relational Intimacy Across Cultures

Eastern and Western Cultures and Relationships

Marital Relationships

Intercultural and Interracial Marriages

Mate Selection and Desirability Across Cultures

Arranged Marriages

Marital Dissolution and Divorce Across Cultures

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 10 Intercultural Conflict 323

Definition of Intercultural Conflict

A Model of Intercultural Conflict

An Intercultural Conversation: Kim's Model of Intercultural Conflict

The Concept of Face, Facework, and Communication Conflict Styles

An Intercultural Conversation: Dominating and Third-Party Conflict Styles

Individualistic and Collectivistic Approaches to Conflict

Conflict Resolution in High- Versus Low-Context Cultures

Chapter Summary

Discussion Questions

References

Chapter 11 Intercultural Communication in Organizations 341

Intercultural Management

The Cultural Context

An Intercultural Conversation: Clashing Cultural Concepts on the Job

The Environmental Context

The Perceptual Context

The Sociorelational Context

Verbal and Nonverbal Codes

An Intercultural Conversation: Misinterpretation of Common U.S. Phrases

Intercultural Relations

Japanese Management Practices

German Management Practices

Mexican Management Practices

Commerce in the Middle East

An Intercultural Conversation: Business Communication in the Middle East

Chapter Summary

Discussion Questions

Glossary of Terms

References

Chapter 12 Acculturation, Culture Shock, and Intercultural Competence 373

Acculturation

Acculturative Stress

A Model of Acculturation

Modes of Acculturation

Acculturation in the United States

Culture Shock

W Curve Models of Reentry Culture Shock

Strategies for Managing Culture Shock

Intercultural Communication Competence

A Model of Intercultural Competence

The Knowledge Component

The Affective Component

The Psychomotor Component

Situational Features

Chapter Summary

Discussion Questions

Glossary of Terms

References

Name Index 405

Subject Index 411

About the Author 415

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