Internet Reference Support for Distance Learners

Internet Reference Support for Distance Learners

by Rita Pellen, William Miller
     
 

ISBN-10: 0789029375

ISBN-13: 9780789029379

Pub. Date: 09/28/2005

Publisher: Taylor & Francis

Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the…  See more details below

Overview

Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet.

Product Details

ISBN-13:
9780789029379
Publisher:
Taylor & Francis
Publication date:
09/28/2005
Pages:
222
Product dimensions:
6.00(w) x 8.60(h) x 0.80(d)

Table of Contents

Introduction : providing distance learners with reference services online1
A historical overview of Internet reference services for distance learners5
Internet reference services for distance education : guidelines comparison and implementation19
Academic library Web sites for distance learners in greater western library alliance member institutions33
Keep IT simple : Internet reference support for distance learners43
Ask a UT system librarian : a multi-campus chat initiative supporting students at a distance55
HawkHelp : from chat to a student services portal81
One school's experience with virtual reference99
Does anyone need help out there? Lessons from designing online help115
If you build it, they will come, but then what : a look at issues related to using online course software to provide specialized reference services135
Open source software to support distance learning library services147
Integrating library reference services in an online information literacy course : the Internet navigator as a model159
Copyright and the delivery of library services to distance learners179
From cameras to camtasia : streaming media without the stress193

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