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From Barnes & NobleThe Barnes & Noble Review
Wouldn't it be great if you could benefit from the shared troubleshooting expertise of Cisco's Technical Assistance Center professionals -- without paying for a support contract?
You can, with Internetworking Troubleshooting Handbook, Second Edition. In this book, Cisco's TAC engineers bring together the most valuable solutions and techniques they've learned for troubleshooting problems in nearly any element of an enterprise network, regardless of protocol or technology.
The book starts with a general "problem-solving model" for network troubleshooters and a quick look at the tools of the troubleshooting trade. Then, it's on to hardware. Why won't that Cisco 7000 router boot? (Or that Catalyst 5000 switch?) How do you identify Ethernet media problems from the IOS command line?
You'll find chapter-length coverage on troubleshooting several key desktop and enterprise routing protocols, including, of course, TCP/IP and IPX, but also IBM, AppleTalk, DECnet, and others. There are step-by-step instructions for tracking down problems in serial lines and dial-up connections; ISDN; and especially in Frame Relay networks (what to do when the link is down, when you can't ping a remote router, or when you can't ping end-to-end).
From LAN switching to transparent bridging, ATM PVCs to security, you'll find specific guidance (including what to do before you call TAC). There's even a chapter on troubleshooting CiscoWorks 2000 network management systems.
Bottom line: With this book's 1,000-plus pages of solutions, you can get your Cisco network back to good health faster. What more could you ask? (Bill Camarda)
Bill Camarda is a consultant and writer with nearly 20 years' experience in helping technology companies deploy and market advanced software, computing, and networking products and services. His 15 books include Special Edition Using Word 2000 and Upgrading & Fixing Networks For Dummies®, Second Edition.