Internetworking Troubleshooting Handbook

Overview

Internetworking Troubleshooting Handbook focuses on helping you diagnose and resolve specific and potentially problematic issues common to every network type. This book aims to help you reduce downtime, improve network performance, and enhance network reliability using proven troubleshooting solutions. In addition, it is intended to help you make intelligent, timely, and cost-effective networking decisions for your networking environment. Each section of the book is devoted to problems common to a specific ...
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Overview

Internetworking Troubleshooting Handbook focuses on helping you diagnose and resolve specific and potentially problematic issues common to every network type. This book aims to help you reduce downtime, improve network performance, and enhance network reliability using proven troubleshooting solutions. In addition, it is intended to help you make intelligent, timely, and cost-effective networking decisions for your networking environment. Each section of the book is devoted to problems common to a specific protocol. Sections are subdivided into symptoms, descriptions of environments, diagnosing and isolating problem causes, and problem-solution summaries. Specific protocols covered include TCP/IP, IPX, IBM, AppleTalk, Transparent Bridging, DECnet, and ISO CLNS.
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Editorial Reviews

Rotunno Geoff

Troubleshooting Cisco Networks

Network administrators in charge of internetworks that implement Cisco-supported protocols and Cisco products will find Internetworking Troubleshooting Handbook valuable; it's an excellent reference to solving common networking challenges encountered on Cisco-based internetworks.

The authors assume that administrators will already have hands-on experience in configuring, administering, and troubleshooting a network, as well as how to configure routers, switches and bridges; they also assume users will have familiarity with protocols and media that the users's hardware has been configured to support.

The book has been sectioned into seven parts: "Introduction to Troubleshooting," "Hardware, Booting, and Media Problems," "Troubleshooting Desktop and Enterprise Routing Protocols," "Troubleshooting Serial Lines and WAN Connections," "Troubleshooting Bridging and Switching Environments," and "Troubleshooting Other Internetwork Problems."

Part seven is actually a great set of appendixes: "Creating Core Dumps" (causes of router crashes can often be identified with a full copy look at the memory image, or core dump, and this is the instruction set), "Memory Maps" (for selected product platforms, designed to assist technically qualified users knowledgeable in concepts of low-level operating systems, bus structures, and address mapping), "Technical Support Information" (a template for gathering thorough information before presenting it to a technical support representative), "References and Recommended Reading," and finally, "Troubleshooting Worksheets" (to be used as guidelines for compiling relevant facts en route to isolating an internetwork problem).

Blessed with an extensive index, excellent organization, and a successful visual design throughout, Internetworking Troubleshooting Handbook is a solid guide for learning via a banquet of multiple problem scenarios. It will discipline users to develop first-class strategies toward the ultimate goals of reducing downtime, improving network performance, and enhancing network reliability.

A comprehensive, ambitious, professional, and well conceived book, heartily recommended.--Dr. Dobb's Electronic Review of Computer Books

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Product Details

  • ISBN-13: 9781578700240
  • Publisher: Cisco Press
  • Publication date: 11/17/1998
  • Series: Fundamentals Series
  • Edition number: 1
  • Pages: 714
  • Product dimensions: 7.29 (w) x 9.01 (h) x 1.70 (d)

Table of Contents

I. INTRODUCTION TO TROUBLESHOOTING.

1. Troubleshooting Overview.
Symptoms, Problems, and Solutions. General Problem-Solving Model. Preparing for Network Failure.

2. Troubleshooting Tools.
Using Router Diagnostic Commands. Using Cisco Network Management Tools. Third-Party Troubleshooting Tools.

II. HARDWARE, BOOTING, AND MEDIA PROBLEMS.

3. Troubleshooting Hardware and Booting Problems.
Booting the Router. Troubleshooting Hardware. Troubleshooting Booting Problems.

4. Troubleshooting Ethernet.
Ethernet and IEEE 802.3. Troubleshooting Ethernet.

5. Troubleshooting Fiber Distributed Data Interface.
FDDI Technology Basics. Troubleshooting FDDI.

6. Troubleshooting Token Ring.
Token Ring/IEEE 802.5 Comparison. Token Passing. Physical Connections. The Priority System. Fault Management Mechanisms. Frame Formats. Troubleshooting Token Ring.

III. TROUBLESHOOTING DESKTOP AND ENTERPRISE ROUTING PROTOCOLS.

7. Troubleshooting TCP/IP.
Internet Protocols. The Network Layer. The Transport Layer. Upper-Layer Protocols. IP Multicast. Troubleshooting TCP/IP.

8. Troubleshooting Novell IPX.
Novell Technology Basics. Media Access. The Network Layer. The Transport Layer. Upper-Layer Protocols. Troubleshooting Novell IPX. Novell SAPs.

9. Troubleshooting AppleTalk.
AppleTalk Technology Basics. The Network Layer. The Transport Layer. Upper-Layer Protocols. Troubleshooting AppleTalk.

10. Troubleshooting IBM.
SDLC. SRB. Troubleshooting IBM.

11. Troubleshooting DECnet.
Digital Network Architecture. The Network Layer. The Transport Layer. Upper-Layer Protocols. Troubleshooting DECnet.

12. Troubleshooting ISO CLNS.
ISO CLNS Technology Basics. Troubleshooting ISO CLNS.

13. Troubleshooting Banyan VINES.
VINES Technology Basics. VINES Media Access. The Network Layer. The Transport Layer. Troubleshooting Banyan VINES.

14. Troubleshooting XNS.
The Network Layer. The Transport Layer. Upper-Layer Protocols. Troubleshooting XNS.

IV. TROUBLESHOOTING SERIAL LINES AND WAN CONNECTIONS.

15. Troubleshooting Serial Line Problems.
Troubleshooting Using the Show Interfaces Serial Command. Using the Show Controllers Command. Using Debug Commands. Using Extended Ping Tests. Troubleshooting Clocking Problems. Adjusting Buffers. Special Serial Line Tests. Detailed Information on the Show Interfaces Serial Command.

16. Troubleshooting Dialin Connections.
Using the Modem Autoconfigure Command. Establishing a Reverse Telnet Session to a Modem. Interpreting Show Line Output. Troubleshooting Dialin Connections.

17. Troubleshooting ISDN Connections.
ISDN Components. ISDN Services. Layer 1. Layer 2. Layer 3. Troubleshooting ISDN.

18. Troubleshooting Frame Relay Connections.
Frame Relay Technology Basics. Troubleshooting Frame Relay.

19. Troubleshooting X.25 Connections.
X.25 Technology Basics. X.25 Frame Format. Troubleshooting X.25.

V. TROUBLESHOOTING BRIDGING AND SWITCHING ENVIRONMENTS.

20. Troubleshooting Transparent Bridging Environments.
Transparent Bridging Technology Basics. Troubleshooting Transparent Bridging.

21. Troubleshooting ATM Switching Environments.
Cell Relay Packet Handling. Technologies Compared ATM Label Switching. The ATM Cell. The ATM Adaptation Layer. The ATM Layer. Placing Cells on a Physical Transport Medium. Troubleshooting ATM Switching Environments.

22. Troubleshooting LAN Switching Environments.
Troubleshooting LAN Switching Environments.

VI. TROUBLESHOOTING OTHER INTERNETWORK PROBLEMS.

23. Troubleshooting CiscoWorks Problems.
Testing Basic Connectivity and Setup. CiscoWorks Environment Variables. Troubleshooting CiscoWorks.

24. Troubleshooting Security Implementations.
Troubleshooting TACACS+ and XTACACS. Recovering a Lost Password.

VII. APPENDIXES.

Appendix A: Creating Core Dumps.
Exception Commands. The Write Core Command. Show Commands.

Appendix B: Memory Maps.
Memory Maps and Troubleshooting. Memory Maps.

Appendix C: Technical Support Information.
Gathering Information about Your Internetwork. Providing Data to Your Technical Support. Representative. CCO.

Appendix D: References and Recommended Reading.
Cisco Press References and Recommended Reading. Other References and Recommended Reading.

Appendix E: Troubleshooting Worksheets.
Index.
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